Job summary
The post holder will be a member of the Patient Services Management Team and provide support to the Patient Services Training Co-ordinator as well as support in delivering waiting list management and clinical administration process and policy training across the Trust.
The post holder is responsible for two key functions;
1) Development and delivery of all aspects of patient services/administration training for all disciplines of staff involved in waiting list management and clinical administration process and policies.
2) Support in the on-going development of an administration apprentice pool to maintain service delivery within the operational teams.
For full details please see Job Description and Person Specifications.
Main duties of the job
The post is pivotal in delivering and maintaining a comprehensive and consistent level of training and working practice, which will enable the Trust to deliver safe, effective and efficient operational services to its patients and service users whilst ensuring operational continuity within the operational administration teams.
Furthermore, the post holder will support delivery of a training plan for medical and nursing staff in relation to referral to waiting list management and clinical administration process and policies.
The post holder will be part of a responsive support and training function ensuring delivery and consistency of waiting list management and all aspects of clinical administration policy and process.
Support in development, implementation and regular review of policies and procedures, this includes providing/creating documentation to support training within operational administration teams.
For full details please see Job Description and Person Specifications.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
And also in the detailed JD and main responsibilities section please replace the old joinnlag.co.uk website with the new one.
https://join.humberhealthpartnership.nhs.uk/
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Application form and interview
Essential
- oGCSE or equivalent in English and Math's, grades A-C or equivalent experience
- oNVQ level III in business administration/customer care OR equivalent demonstrable relevant experience
- oUnderstanding of patient pathways and performance targets
- oUnderstanding of NHS confidentiality policies and procedures
- oEvidence of ongoing personal career development
- oSignificant or substantial experience working in a NHS Administrative role Detailed experience of using Trust systems such as Patient Administration (PAS) and an excellent understanding of the patient pathway
Desirable
- oThorough knowledge of healthcare administrative systems and processes
- oTraining qualifications
- oIn-depth understanding of Medical Terminology appropriate to specialties
- oIn-depth understanding of RTT week rule suite and associated IST guidelines
Occupational Experience and Abilities
Essential
- oExperience of using full range of IT systems and patient data systems
- oTraining delivery experience
- oData quality management
- oHigh level of attention to detail
- oAbility to communicate effectively with people at all levels
- oAbility to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- oAbility to plan workload
- oAbility to initiate & co-ordinate change to own working practices
Desirable
- oExperience of working in the NHS
- oTraining experience
- oConflict resolution skills
- oAppropriate assertiveness skills
- oExperience of working in a healthcare setting
- oExperience of using databases (patient focused)
- oExperience working within a hospital setting
Personal Qualities
Essential
- oMust be able to demonstrate a clear understanding of core trust values and be able to articulate in practice
- Ability to maintain a professional approach at all times
- Ability to follow and work to policies and protocols when managing staff
- Reliable and adaptable
- oEffective interpersonal and influencing skills demonstrating tact and diplomacy
- oComputer literate with standard keyboard skills
- oClear and effective communication skills
- oGood team player
- oAbility to work for long periods on computer
- oDriving License and/or ability to travel cross sites or to other organisations.
Desirable
- oTraining experience - classroom or work based.
Person Specification
Application form and interview
Essential
- oGCSE or equivalent in English and Math's, grades A-C or equivalent experience
- oNVQ level III in business administration/customer care OR equivalent demonstrable relevant experience
- oUnderstanding of patient pathways and performance targets
- oUnderstanding of NHS confidentiality policies and procedures
- oEvidence of ongoing personal career development
- oSignificant or substantial experience working in a NHS Administrative role Detailed experience of using Trust systems such as Patient Administration (PAS) and an excellent understanding of the patient pathway
Desirable
- oThorough knowledge of healthcare administrative systems and processes
- oTraining qualifications
- oIn-depth understanding of Medical Terminology appropriate to specialties
- oIn-depth understanding of RTT week rule suite and associated IST guidelines
Occupational Experience and Abilities
Essential
- oExperience of using full range of IT systems and patient data systems
- oTraining delivery experience
- oData quality management
- oHigh level of attention to detail
- oAbility to communicate effectively with people at all levels
- oAbility to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- oAbility to plan workload
- oAbility to initiate & co-ordinate change to own working practices
Desirable
- oExperience of working in the NHS
- oTraining experience
- oConflict resolution skills
- oAppropriate assertiveness skills
- oExperience of working in a healthcare setting
- oExperience of using databases (patient focused)
- oExperience working within a hospital setting
Personal Qualities
Essential
- oMust be able to demonstrate a clear understanding of core trust values and be able to articulate in practice
- Ability to maintain a professional approach at all times
- Ability to follow and work to policies and protocols when managing staff
- Reliable and adaptable
- oEffective interpersonal and influencing skills demonstrating tact and diplomacy
- oComputer literate with standard keyboard skills
- oClear and effective communication skills
- oGood team player
- oAbility to work for long periods on computer
- oDriving License and/or ability to travel cross sites or to other organisations.
Desirable
- oTraining experience - classroom or work based.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
Address
Scunthorpe General Hospital - NLAG Hospital Trust
Cliff Gardens
Scunthorpe
DN15 7BH
Employer's website
https://www.nlg.nhs.uk/ (Opens in a new tab)
