Job summary
x4 Posts available. x2 at Scunthorpe and x2 at Grimsby. 2 years fixed term contract.
This post holder will be the first point of contact for patients to provide care co-ordination and high-quality patient care. This includes direct patient contact, responding appropriately to sensitive/ complex issues and ensuring confidentiality is maintained.
Care coordination and extensive administrative work supports the MacmillanCancer Nursing Teams to see a larger number of patients efficiently and smoothly, utilising basic clinical knowledge, approved tools and procedures.
The role assists the CNS teams and departments in service developments and supports the teams to implement new initiatives such as developing patient health and wellbeing clinics and other nurse/consultant led clinics. The post holder is instrumental in implementing and embedding electronic CNS team patient records and achieving personalised care and support planning within the patient care pathway
Main duties of the job
The post holder has effective communication skills in exploring patient situations, this is done solely when triaging the patient telephone helpline where situations are often multi-stranded, complex and delicate.
Reassures patients/carers who may be upset or frustrated, using a range of communication skills; for example when patients are expressing worry and concern about disease and/or waiting time for investigations or treatments.
Acts professionally and appropriately in challenging situations using a range of communication methods/styles enhanced by underpinning knowledge and experience of the patient pathway; such as when patient appointments are changed due to expected results not been available, escalating to a senior nurse when intervention is required.
Using their clinical knowledge and awareness, effectively risk assesses and appropriately responds to any patient situation and rapidly communicates complex, urgent, distressing or emergency situations that may be identified on the telephone or in reception to the relevant nursing member without delay.
As the first point of contact for patients, communicates and coordinates care with several health and social care professionals at all levels including senior clinicians and managers within the Trust.
About us
Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education/Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Coaching or teaching qualification
- Willingness to undertake further learning and development courses
Knowledge, Training & Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data Management
Desirable
- Experience in coordinating a patient workload
- Knowledge of relevant cancer treatments, interventions and terminology
Person Specification
Education/Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Coaching or teaching qualification
- Willingness to undertake further learning and development courses
Knowledge, Training & Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data Management
Desirable
- Experience in coordinating a patient workload
- Knowledge of relevant cancer treatments, interventions and terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
Address
Scunthorpe/Grimsby
Scunthorpe/Grimsby
Scunthorpe/Grimsby
DN15 7BH
Employer's website
https://www.nlg.nhs.uk/ (Opens in a new tab)
