Job summary
We are looking for two members of staff to join an integrated team, working across the Trust, Primary Care, and Place. These are new roles, and the posts will initially be for 12 months, to provide a dedicated service for interface issues across Northern Lincolnshire.
Main duties of the job
The Primary Care Liaison Officers will cover North and North East Lincolnshire and provide information and assistance to GPs and practice teams and the local Care Provider Organisations.
The successful candidates will form a single point of contact and provide a fast response for concerns, issues and complaints raised by GPs, practice teams and the wider place health organisations, affecting a quick resolution to interface queries.
The posts will be accountable to the Patient Services Team within Northern Lincolnshire and Goole Hospital, but will form part of a wider team, including the Primary Care Teams, and Place Management Teams for North and North East Lincolnshire.
These roles offer exciting, new opportunities including the development of monitoring mechanisms to identify trends and work with interface colleagues to identify and implement solutions with an aim to reduce the number of issues raised.
This role is expected to evolve to meet the needs of the organisations and it may therefore develop and change over the course of the initial 12 months. The post would suit candidates with experience of working in a fast-paced environment. This will be an opportunity to shape a new emerging service across Northern Lincolnshire.
About us
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Job description
Job responsibilities
The PCLO service for North and North East Lincolnshire provides information and assistance to GPs and practice teams and the local Care Provider Organisations. It provides a single point of contact and a fast-response Helpdesk for concerns, issues and complaints raised by GPs, practice teams and the wider place health organisations, affecting a quick resolution to interface queries, and freeing up clinical and administrative time, by expediting a resolve of those interface issues which effect patient care. It fosters relationships between primary and secondary care, and the wider health community. The role will be key in identifying where there are similar or repeated interface issues, and link in with the wider Primary Secondary Care Interface Team. It will ensure effective bidirectional flow of information between the Trust and Primary Care and Community Services by supporting coordinated working and will support Primary Care Access Recovery plan targets around interface issues.
An element of this role will be to develop monitoring mechanisms to identify trends in requests or issues and work with interface colleagues to identify and implement solutions with an aim to reduce the number of issues raised.
This role is expected to evolve to meet the needs of the organisations and it may therefore develop and change over time. This job description will be reviewed six months into the appointment, and annually thereafter, to reflect the development of the role, in conjunction with the post holders performance appraisal and development plan.
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Job description
Job responsibilities
The PCLO service for North and North East Lincolnshire provides information and assistance to GPs and practice teams and the local Care Provider Organisations. It provides a single point of contact and a fast-response Helpdesk for concerns, issues and complaints raised by GPs, practice teams and the wider place health organisations, affecting a quick resolution to interface queries, and freeing up clinical and administrative time, by expediting a resolve of those interface issues which effect patient care. It fosters relationships between primary and secondary care, and the wider health community. The role will be key in identifying where there are similar or repeated interface issues, and link in with the wider Primary Secondary Care Interface Team. It will ensure effective bidirectional flow of information between the Trust and Primary Care and Community Services by supporting coordinated working and will support Primary Care Access Recovery plan targets around interface issues.
An element of this role will be to develop monitoring mechanisms to identify trends in requests or issues and work with interface colleagues to identify and implement solutions with an aim to reduce the number of issues raised.
This role is expected to evolve to meet the needs of the organisations and it may therefore develop and change over time. This job description will be reviewed six months into the appointment, and annually thereafter, to reflect the development of the role, in conjunction with the post holders performance appraisal and development plan.
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education and Qualifications
Essential
- oGCSE Mathematics and English
- oGood educational background
- oNVQ 3- or Experience in an administrative or junior management role
- oExperience of scheduling/co-ordination activities and/or resources
- oExperience of working within a changing environment/change management
Desirable
- oCustomer care training
- oManaging conflict and/or mediation qualification/training
- oRecognised IT Qualification
- oOffice experience
Experience
Essential
- oExperience in an administrative/secretarial role within an NHS organisation
- oExtensive use of Microsoft office and NHS Systems (ie system One/eCAMIS/eRS etc)
- oExperience of managing multiple tasks, meeting tight deadlines and balancing fluctuating workloads.
Desirable
- oPrevious experience of working in the field of NHS complaints management
- oProject support / Project management experience
- oExperience of making presentations to groups and forums
Person Specification
Education and Qualifications
Essential
- oGCSE Mathematics and English
- oGood educational background
- oNVQ 3- or Experience in an administrative or junior management role
- oExperience of scheduling/co-ordination activities and/or resources
- oExperience of working within a changing environment/change management
Desirable
- oCustomer care training
- oManaging conflict and/or mediation qualification/training
- oRecognised IT Qualification
- oOffice experience
Experience
Essential
- oExperience in an administrative/secretarial role within an NHS organisation
- oExtensive use of Microsoft office and NHS Systems (ie system One/eCAMIS/eRS etc)
- oExperience of managing multiple tasks, meeting tight deadlines and balancing fluctuating workloads.
Desirable
- oPrevious experience of working in the field of NHS complaints management
- oProject support / Project management experience
- oExperience of making presentations to groups and forums
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
