Job summary
An exciting opportunity has arisen for a Receptionist working 15 hours per week to join the Family Services Team at Scunthorpe General Hospital working a Wednesday and Thursday. We are looking for someone to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. The customer facing role of the receptionist will be instrumental to the efficient running of the Reception areas across the Trust, therefore you will be smartly presented and have excellent customer relations and communication skills to work in this customer facing service. Post holders will be required to assist patients and visitors using a variety of communication methods.
Main duties of the job
The post holder will be required to liaise effectively with colleagues and other departments within the hospital in a professional and pleasant manner and to ensure the confidentiality of information and patient details is adhered to at all times, in accordance with the Data Protection Act, Caldicott guidelines and other Trust Policies and procedures.
The contracted hours will be required to work within an 8am to 8pm shift.
About us
We're a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.
We encourage all our staff to innovate and adopt 'best practice' so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.
We are committed to recruiting the best people to work with us. You could be one of them.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
Should we receive a high volume of applications for this vacancy, the advert may be closed earlier than stated. To view a full job description and person specification please see attachments on this advert.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
"We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers".
Job description
Job responsibilities
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Job description
Job responsibilities
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Person Specification
Education and Qualifications
Essential
- oGood level of General Education
- oNVQ 2 in Administration or willingness to work towards NVQ Level 2
Desirable
- oAttained NVQ 2 in administration
- Keyboard Qualifications / relevant
Occupational Experience
Essential
- oMicrosoft Office qualification
- oPrevious experience of working in a customer services environment
Desirable
- oWorking within a change environment
- oExperience of scheduling / coordinating activities and/or resources
- oTime Management Skills or experience of working with a busy/demanding environment
Person Specification
Education and Qualifications
Essential
- oGood level of General Education
- oNVQ 2 in Administration or willingness to work towards NVQ Level 2
Desirable
- oAttained NVQ 2 in administration
- Keyboard Qualifications / relevant
Occupational Experience
Essential
- oMicrosoft Office qualification
- oPrevious experience of working in a customer services environment
Desirable
- oWorking within a change environment
- oExperience of scheduling / coordinating activities and/or resources
- oTime Management Skills or experience of working with a busy/demanding environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
