Northern Lincolnshire and Goole NHS Foundation Trust

Community Midwifery Receptionist

This job is now closed

Job summary

The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the midwifery centre based at Louth County Hospital. This customer facing role will be instrumental to the efficient running of the midwifery centre's across the Trust.

Post holders will be required to assist patients and visitors using a variety of communication methods and ideally have experience in using SystmOne and be computer literate.

To be able to provide a robust service; the post holder may be expected to work on a rota basis ensuring the service is appropriately covered at all times across a five day week. The post may also involve working at other midwifery and hospital bases across the Trust.

The post holder maybe responsible for agreeing appointment dates with patients for elements of their care and will be responsible for outpatient reception duties.

It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.

The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

Please be aware that this post is based at the midwifery centre based at Louth County Hospital.

Main duties of the job

To provide a full reception cover, offering an efficient, polite and courteous service topatients and visitors to the departments.

To manage and action clinics in a timely manner using SytemOne. Ensuring completion and audit process of clinics and further appointments have been received.

Provide patients with any required documentation, information leaflets, directions etc.

Highlight any issues or concerns to the line manager and community manager.

Prioritise workload on a daily basis, referring to line manager and other colleagues for guidance as necessary.

Liaising with external agencies (e.g. social services, general practices etc.).

Responsible for retrieval, movement and management of health records, aided by tracking systems ie, Case Note Tracking (CRT), in accordance with Trust policy, including resolvingissues of missing notes.

Liaise with the appropriate clinical staff and clerical staff regarding DNA's and cancellations,taking appropriate action to ensure patients are merged in accordance with the Trust's Patient Access Policy.

To deal with general enquiries, including telephone calls relating to patient admissions andappointments. Deal with telephone queries promptly and efficiently, ensuring comprehensive information is captured when taking messages for other members of the team.

About us

We're a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire and Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.

We encourage all our staff to innovate and adopt 'best practice' so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/

Should we receive a high volume of applications for this vacancy, the advert may be closed earlier than stated. To view a full job description and person specification please see attachments on this advert.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

"We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers".

Date posted

03 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

208-FA4F49-23-1

Job locations

Louth County Hospital

Louth

DN33 2BA

Job description

Job responsibilities

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Job description

Job responsibilities

Person Specification

Education and Qualifications

Essential

oGood level of General Education/GCSE or equivalent

Desirable

oNVQ 2 in Administration of willingness to work towards NVQ Level 2

Occupational Experience

Essential

oPrevious experience of working in a customer services environment

Desirable

oExperience of scheduling/co-ordaining activities and/or resources
oExperience of working with the general public
Time management skills or experience of working with a busy/demanding

Person Specification

Education and Qualifications

Essential

oGood level of General Education/GCSE or equivalent

Desirable

oNVQ 2 in Administration of willingness to work towards NVQ Level 2

Occupational Experience

Essential

oPrevious experience of working in a customer services environment

Desirable

oExperience of scheduling/co-ordaining activities and/or resources
oExperience of working with the general public
Time management skills or experience of working with a busy/demanding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Louth County Hospital

Louth

DN33 2BA

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Louth County Hospital

Louth

DN33 2BA

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)