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University Hospital of North Midlands NHS Trust

Ward Clerk

The closing date is 07 April 2026

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Job summary

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

Provide a first point of contact on the Critical Care Units for telephone enquiries and visitors.

Promote an environment conducive to good communication, welcoming patients and visitors to the area and promoting confidence.

Exchange verbal and written information with patients, staff and carers with tact and diplomacy, taking account of data protection requirements.

Main duties of the job

Ensure that patient notes are organised, up to date and available to record patient care. Ensure that administrative tasks associated with patient admission, treatment and discharge are performed effectively and efficiently.

Ensure that electronic and manual patient records are maintained in a timely fashion.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

24 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

205-7801067-A

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Job description

Job responsibilities

Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient.

Demonstrate a telephone manner conducive to good customer care, dealing with the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log.

Job description

Job responsibilities

Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient.

Demonstrate a telephone manner conducive to good customer care, dealing with the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log.

Person Specification

Essential

Essential

  • GCSE English
  • GCSE Maths

Desirable

  • Secretarial or IT qualification

Essential

Essential

  • Previous experience in an office environment

Desirable

  • Able to manage a varied workload
Person Specification

Essential

Essential

  • GCSE English
  • GCSE Maths

Desirable

  • Secretarial or IT qualification

Essential

Essential

  • Previous experience in an office environment

Desirable

  • Able to manage a varied workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Professional Nurse Advocate

Vicky Golden

vicky.golden@uhnm.nhs.uk

01782671334

Details

Date posted

24 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

205-7801067-A

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Supporting documents

Privacy notice

University Hospital of North Midlands NHS Trust's privacy notice (opens in a new tab)