Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The Breast Medical Secretary/Waiting List Officer plays a pivotal role in supporting the efficient operation of the Breast Services Department. This post combines administrative expertise with patient-focused coordination to ensure timely and effective care delivery. The postholder will be responsible for providing high-quality secretarial support to the breast care clinical team, while also managing and maintaining accurate waiting lists in line with national and local targets.
Main duties of the job
Administrative Support: Typing clinical correspondence, managing theatre sessions, arranging appointments, and maintaining accurate patient records using hospital systems.
Waiting List Management: Coordinating and monitoring elective and urgent referrals, ensuring patients are scheduled appropriately in accordance with clinical urgency referral-to-treatment (RTT) & cancer targets.
Patient Liaison: Acting as a key point of contact for patients, providing information, reassurance, and timely updates regarding appointments, procedures, and care pathways.
Data Management & Reporting: Maintaining accurate data for audit and performance monitoring, and assisting in the preparation of reports and returns as required.
Support to Clinical Staff: Act as a first point of contact for consultants and specialist nurses, managing queries, coordinating schedules, and facilitating communication across departments.
Continuous Improvement: Participate in service development initiatives, suggesting and implementing improvements to administrative processes and patient pathways.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
The Breast Medical Secretary/Waiting List Officer plays a pivotal role in supporting the efficient operation of the Breast Services Department. This post combines administrative expertise with patient-focused coordination to ensure timely and effective care delivery. The postholder will be responsible for providing high-quality secretarial support to the breast care clinical team, while also managing and maintaining accurate waiting lists in line with national and local targets.
The postholder will act as a key liaison between patients, consultants, specialist nurses, and other healthcare professionals, ensuring that all administrative processes, from appointment scheduling to waiting list management are handled with accuracy, efficiency, and empathy. With a strong focus on patient experience and service delivery, this role is essential in supporting timely access to care, maintaining compliance with national targets, and upholding the highest standards of confidentiality and professionalism.
Job description
Job responsibilities
The Breast Medical Secretary/Waiting List Officer plays a pivotal role in supporting the efficient operation of the Breast Services Department. This post combines administrative expertise with patient-focused coordination to ensure timely and effective care delivery. The postholder will be responsible for providing high-quality secretarial support to the breast care clinical team, while also managing and maintaining accurate waiting lists in line with national and local targets.
The postholder will act as a key liaison between patients, consultants, specialist nurses, and other healthcare professionals, ensuring that all administrative processes, from appointment scheduling to waiting list management are handled with accuracy, efficiency, and empathy. With a strong focus on patient experience and service delivery, this role is essential in supporting timely access to care, maintaining compliance with national targets, and upholding the highest standards of confidentiality and professionalism.
Person Specification
Qualifications
Essential
- 5 GCSE's (or equivalent) A-C, including English & Maths (2)
Desirable
- Experience and/or higher level qualifications in customer/patient services (2)
Experience
Essential
- Proficient in the use of Microsoft office: Word, Excel, access and Power-point
- Previous waiting list management experience
Desirable
- Knowledge of Trust IT systems
Person Specification
Qualifications
Essential
- 5 GCSE's (or equivalent) A-C, including English & Maths (2)
Desirable
- Experience and/or higher level qualifications in customer/patient services (2)
Experience
Essential
- Proficient in the use of Microsoft office: Word, Excel, access and Power-point
- Previous waiting list management experience
Desirable
- Knowledge of Trust IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
