**Internal Vacancy - Open to System** Medical Secretary

Job summary

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The post holder will be based at a UHNM site.

The post holder will have a Consultant(s) allocated to them

The post holders are required to support the Team Leader Medical Secretary in the delivery of a comprehensive administrative service to a specialty team. This will involve management for, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.

This role is a medical secretary role and includes all office duties, typing letters, clinic alterations, answering telephone calls, using software packages such as Microsoft, Careflow, IPortal, along with other office based duties. This is not an exhaustive list of roles and responsibilities.

Main duties of the job

Main duties of the job will involve:

Responsibility for handling telephone and other communications with sensitivity and confidentiality

To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.

Effective management of waiting lists, including compliance with the Patient Access Policy to ensure that waiting time standards are achieved, taking into account clinical priority.

To be the first point of contact for queries relating to the consultant(s). The post holder will prioritise to ensure the workload is dealt with in a timely manner.

Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.

The post holder may be required to take minutes at department/team meetings.

Provide information, advice and guidance to patients, relatives and carers relating to appointments and/or admissions

The post holder will be required to demonstrate new duties to new starters.

To maintain good working relationships and work as an effective team member.

The post holder will be required to process, transmit and store patient data using a computerised system, file paper data within the case record in a retrievable format.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital

Newcastle Road

Staffs

ST4 6QG

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

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Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital

Newcastle Road

Staffs

ST4 6QG

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

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