Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up minutes as appropriate.
Main duties of the job
The post holder will take direction from Medical Secretary Team leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader and will be responsible for their own time management and will prioritise own workload ensuring that clinical letters are accurately typed in chronological order/clinical priority. The post holder will need to be able to work well under pressure and concentrate in a busy work environment.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
The post holder will be required to support the Medical Secretary Team Leader and specialty team in the delivery of Inpatient list management, taking in account application of national RTT rules and to assist in the appropriate utilisation of theatres.
The postholder will be responsible for sorting and distributing incoming/outgoing information in a timely manner and ensuring that patients notes are requested and provided in a timely manner. The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.
The post holder will be responsible for communicating information, both written and verbal, with patients, staff and carers requiring tact and diplomacy. The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquire knowledge to assess each situation and to deal with accordingly.
Job description
Job responsibilities
The post holder will be required to support the Medical Secretary Team Leader and specialty team in the delivery of Inpatient list management, taking in account application of national RTT rules and to assist in the appropriate utilisation of theatres.
The postholder will be responsible for sorting and distributing incoming/outgoing information in a timely manner and ensuring that patients notes are requested and provided in a timely manner. The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.
The post holder will be responsible for communicating information, both written and verbal, with patients, staff and carers requiring tact and diplomacy. The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquire knowledge to assess each situation and to deal with accordingly.
Person Specification
Knowledge and Skills
Essential
- Good General Education to include GCSE English or equivalent.
- Word Processing or equivalent experience
- Secretarial/Clerical Background
- Typing Skill
- Knowledge of Microsoft Office Packages
- Good Communication
- Ability to work in a demanding, pressurised environment
- Team Player
Desirable
- Previous experience working in a Healthcare environment
- Knowledge of medical terminology
- Knowledge of the Hospital EPR Systems
Personal Qualities
Essential
- Able to use own initiative and prioritise effectively.
- Ability to work as part of a team and to promote a good team working.
- Effective communication skills both written and verbal.
- Ability to work in a demanding/pressurised environment.
- Accuracy and attention to detail.
- Confident and remain calm under pressure.
Person Specification
Knowledge and Skills
Essential
- Good General Education to include GCSE English or equivalent.
- Word Processing or equivalent experience
- Secretarial/Clerical Background
- Typing Skill
- Knowledge of Microsoft Office Packages
- Good Communication
- Ability to work in a demanding, pressurised environment
- Team Player
Desirable
- Previous experience working in a Healthcare environment
- Knowledge of medical terminology
- Knowledge of the Hospital EPR Systems
Personal Qualities
Essential
- Able to use own initiative and prioritise effectively.
- Ability to work as part of a team and to promote a good team working.
- Effective communication skills both written and verbal.
- Ability to work in a demanding/pressurised environment.
- Accuracy and attention to detail.
- Confident and remain calm under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
