Job summary
The University Hospitals of North Midlands NHS Trust (UHNM) is a large teaching hospital serving over 3 million people. The Trust has 2 hospital sites; The Royal Stoke Hospital and County Hospital in Stafford.
We have an exciting new opportunity for a Senior Operational Services Manager within the Respiratory, Gastroenterology and Infectious Diseases Directorate working closely with the Clinical Director, Directorate Manager and senior leadership team.
Main duties of the job
Are you looking for a role that is varied in day to day activities, fast paced, has lots of impact on patients and is part of a supportive team?
We are looking for an outstanding Senior Operational Services Manager within the Respiratory, Gastroenterology and Infectious Diseases Directorate who puts our patients first, interacts well with the team, wants to develop professionally and has great problem solving skills.
As the Senior Operational Services Manager you will play a crucial role within the Directorate to ensure efficient and effective operational management.
You will support the team in ensuring that national and local targets are delivered . You will assist with the management of complaints and to deputise for the senior leadership team wherever necessary.
We are looking for someone who would like to develop within a management role that is able to demonstrate excellent inter-personal and communication skills, with the ability to forge and maintain relationships.
The ability to manage a busy workload and to prioritise, quickly find solutions is essential.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
You will have a key role supporting the efficient and effective operational management of the Directorate working across a range of projects together with the Clinical Director, Directorate Manager and senior team across both Stoke and County Hospital sites.
Please see the attached job description and person Specification for further details on the duties and responsibilities of this role.
Job description
Job responsibilities
You will have a key role supporting the efficient and effective operational management of the Directorate working across a range of projects together with the Clinical Director, Directorate Manager and senior team across both Stoke and County Hospital sites.
Please see the attached job description and person Specification for further details on the duties and responsibilities of this role.
Person Specification
Qualifications
Essential
- Educated to degree level or relevant experience
Desirable
- Diploma/Degree in Management or health related subject
Knowledge, Skills, Training & Experience
Essential
- 2 years experience of working in an acute trust in a management role
- Ability to support service delivery to patients including management of waiting lists
- Operational management skills
- Awareness of NHS plan access targets
- Knowledge of workforce planning
- Leadership and team building skills
- Awareness of Trust policies and procedures
Desirable
- Experience of management of change issues
- Experience of introducing innovative practice
Personal Qualities
Essential
- Effective interpersonal skills
- Acts to support and enable effective teamwork
- Takes responsibility and is accountable for delivering objectives
Person Specification
Qualifications
Essential
- Educated to degree level or relevant experience
Desirable
- Diploma/Degree in Management or health related subject
Knowledge, Skills, Training & Experience
Essential
- 2 years experience of working in an acute trust in a management role
- Ability to support service delivery to patients including management of waiting lists
- Operational management skills
- Awareness of NHS plan access targets
- Knowledge of workforce planning
- Leadership and team building skills
- Awareness of Trust policies and procedures
Desirable
- Experience of management of change issues
- Experience of introducing innovative practice
Personal Qualities
Essential
- Effective interpersonal skills
- Acts to support and enable effective teamwork
- Takes responsibility and is accountable for delivering objectives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
University Hospitals of North Midlands NHS Trust
Newcastle Road
Stoke-on-Trent
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
