Endoscopy Admin Team Lead

Job summary

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Main duties of the job

The Endoscopy Department is looking for a flexible, hardworking and enthusiastic individual, to provide a front line service to patients and staff.

The successful applicant will be working in a challenging environment requiring a high level of flexibility which will involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role.

The role involves working to support the reception staff and the department to achieve our targets which are list utilisation and waiting list management of 2WW, Routine/Urgent diagnostics, and planned and surveillance targets.

The successful applicant is required to supervise the Reception Team/Endoscopy Booking Officers in the delivery of a comprehensive administration service to the Endoscopy Department. This will involve inpatient waiting list management for a specific area within Endoscopy in accordance with the Patient Access Policy and communicating appointment and admission related information to patients and carers as appropriate, also working closely with the Reception team of any issues that inhibits patient's pathway i.e. any staffing issues, cancelled list and delays.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application.

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

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Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

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