Job summary
University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
Applications are invited for the position of B3 0.4 wte Contact Lens & LVA technical assistant & coordinator. This post is is a mix of technical & administrative duties, training can be provided for either elements of this role.
You will be joining our diverse team which includes Contact Lens & anterior segment specialist (service lead), optometrist, LVA specialist , ECLO and the ophthalmology team.
We are looking for dedicated, enthusiastic and motivated applicants, capable of working individually and as part of a team. The post holder undertake a wide range of technical & clinic coordination/administrative duties.
The post holder will act as a focal point for issues relating to the management of the contact lens & low vision aid service. Developing close links with Orthoptic team, Ophthalmology, medical secretaries, clinicians and Orthoptic Leadership Team.
Main duties of the job
- clinic coordination duties - word processing, answering telephone enquiries, co-ordination including organisation and implementation of processes of out-patient waiting lists, making / altering appointments and supporting other members of the Orthoptic team.
- organise waiting lists, clinics, appointments and timetables to ensure Trust and departmental targets and standards are met and maintained.
- maintaining and ordering stocks and supplies, using the ELFS system for ordering and GRNing.
- technical roles to support the CL/LVA service e.g. topographical scanning, anterior segment imaging, anterior segment OCTs and other diagnostic tests as required.
- teaching the insertion and removal of contact lenses and instruct patients about adapting to, wearing and caring for contact lenses.
- support LVA Specialist in teaching and guiding patients with the use of LVAs.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
To work as an integral member of the Orthoptic/Contact Lens /Low Visual Aid team assisting all members of the team, to ensure that the patients journey, from referral to follow up is effective and efficient. This will include varied administrative duties, word processing, answering telephone enquiries, co-ordination including organisation and implementation of processes of out-patient waiting lists, making / altering appointments and supporting other members of the Orthoptic team. It will include the use of all Trust systems including Medway, choose & book, Medisec, ELFs and Savience ensuring safe data quality collection.
To communicate effectively between the multi-disciplinary team including clinicians, management teams and outside agencies including optometrists as well as patients and their carers.
To organise waiting lists, clinics, appointments and timetables to ensure Trust and departmental targets and standards are met and maintained.
To assist the team in maintaining and ordering stocks and supplies, using the ELFS system for ordering and GRNing.
To be competent or to undergo training to become competent in other related technical roles to support the CL/LVA service e.g. topographical scanning, anterior segment imaging, anterior segment OCTs and other diagnostic tests as required.
To support the CL specialist in teaching the insertion and removal of contact lenses and instruct patients about adapting to, wearing and caring for contact lenses.
To support LVA Specialist in teaching and guiding patients with the use of LVAs.
Job description
Job responsibilities
To work as an integral member of the Orthoptic/Contact Lens /Low Visual Aid team assisting all members of the team, to ensure that the patients journey, from referral to follow up is effective and efficient. This will include varied administrative duties, word processing, answering telephone enquiries, co-ordination including organisation and implementation of processes of out-patient waiting lists, making / altering appointments and supporting other members of the Orthoptic team. It will include the use of all Trust systems including Medway, choose & book, Medisec, ELFs and Savience ensuring safe data quality collection.
To communicate effectively between the multi-disciplinary team including clinicians, management teams and outside agencies including optometrists as well as patients and their carers.
To organise waiting lists, clinics, appointments and timetables to ensure Trust and departmental targets and standards are met and maintained.
To assist the team in maintaining and ordering stocks and supplies, using the ELFS system for ordering and GRNing.
To be competent or to undergo training to become competent in other related technical roles to support the CL/LVA service e.g. topographical scanning, anterior segment imaging, anterior segment OCTs and other diagnostic tests as required.
To support the CL specialist in teaching the insertion and removal of contact lenses and instruct patients about adapting to, wearing and caring for contact lenses.
To support LVA Specialist in teaching and guiding patients with the use of LVAs.
Person Specification
Essential Qualifications
Essential
- Good standard of general education/training including numeracy and literacy skills to enable work at equivalent of NVQ/SVQ level III
- Proficient in the use of computer systems
Desirable
- Previous clinic coordination experience e.g. managing waiting lists, use of Careflow & iPortal
- optometric/ ophthalmic qualifications
knowledge, skills,training & experience
Essential
- Ability to prioritise workload in response to service need
- ability to work alone and as part of the wider team
- good written and communication skills
- ability to maintain confidentiality and deal with situations in a sensitive manner
Desirable
- previous optical experience e.g. Optical assistant/ technician
Personal qualities
Essential
- effective interpersonal and communication skills
- enthusiastic and motivated
- Able to express self both written and verbal both written and verbal
- professional attitude
Desirable
- experience dealing with patients and public
Person Specification
Essential Qualifications
Essential
- Good standard of general education/training including numeracy and literacy skills to enable work at equivalent of NVQ/SVQ level III
- Proficient in the use of computer systems
Desirable
- Previous clinic coordination experience e.g. managing waiting lists, use of Careflow & iPortal
- optometric/ ophthalmic qualifications
knowledge, skills,training & experience
Essential
- Ability to prioritise workload in response to service need
- ability to work alone and as part of the wider team
- good written and communication skills
- ability to maintain confidentiality and deal with situations in a sensitive manner
Desirable
- previous optical experience e.g. Optical assistant/ technician
Personal qualities
Essential
- effective interpersonal and communication skills
- enthusiastic and motivated
- Able to express self both written and verbal both written and verbal
- professional attitude
Desirable
- experience dealing with patients and public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke University Hospital
Newcastle road
Stoke on Trent
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
