University Hospital of North Midlands NHS Trust

Operational Services Manager

The closing date is 17 December 2025

Job summary

Operational Services Manager Band 5

An exciting opportunity has arise for a band 5 operational services manager for the Cardiology Directorate.

You will assist the Directorate Management Senior Team, as directed by the Directorate Manager / Matron in the efficient and effective operational management of resources within Cardiology and Cardiology Diagnostics in order to deliver continually improving high quality patient care within the resources available.

Main duties of the job

Some of the key duties of the role include:

  • Manage Medical Secretarial and Diagnostic Administration Staff
  • RTT, Diagnostic and long wait pathway validation.
  • Clinic management to ensure clinics are fully utilised
  • Monitor sickness absence, Statutory and Mandatory training and PDRs in accordance with Trust Policy and ensure regular reporting is provided.
  • Support with medical staffing enquiries and rota coverage.
  • Work closely with the wider Directorate team to ensure operational management is covered

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

03 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year PA

Contract

Fixed term

Duration

7 months

Working pattern

Full-time

Reference number

205-7570347-A

Job locations

University Hospitals of North Midlands NHS Trust

Newcastle Road

Stoke-on-Trent

ST4 6QG


Job description

Job responsibilities

Please see the attached job description and person Specification for further details on the duties and responsibilities of this role.

Job description

Job responsibilities

Please see the attached job description and person Specification for further details on the duties and responsibilities of this role.

Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent level of knowledge

Desirable

  • Diploma/Degree in Management or health related subject

Experience

Essential

  • 2 years experience of working in an acute Trust (working to degree level) in a management role

Desirable

  • Experience of management of change issues
  • Experience in introducing innovative practice

Skills & Knowledge

Essential

  • Operational management skills
  • Leadership and team building skills, able to develop strong multi-disciplinary relationship
  • Ability to work in a high pressured environment & work to deadlines
  • Ability to develop and deliver action plans in relation to the NHS Agenda
  • Able to positively influence to ensure effective and efficient delivery of service
  • Awareness of NHS plan access Targets

Desirable

  • Knowledge of the business planning process
  • Knowledge of workforce planning
Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent level of knowledge

Desirable

  • Diploma/Degree in Management or health related subject

Experience

Essential

  • 2 years experience of working in an acute Trust (working to degree level) in a management role

Desirable

  • Experience of management of change issues
  • Experience in introducing innovative practice

Skills & Knowledge

Essential

  • Operational management skills
  • Leadership and team building skills, able to develop strong multi-disciplinary relationship
  • Ability to work in a high pressured environment & work to deadlines
  • Ability to develop and deliver action plans in relation to the NHS Agenda
  • Able to positively influence to ensure effective and efficient delivery of service
  • Awareness of NHS plan access Targets

Desirable

  • Knowledge of the business planning process
  • Knowledge of workforce planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

University Hospitals of North Midlands NHS Trust

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

University Hospitals of North Midlands NHS Trust

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Deputy Directorate Manager

Sean Davies

sean.davies2@uhnm.nhs.uk

01782675940

Details

Date posted

03 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year PA

Contract

Fixed term

Duration

7 months

Working pattern

Full-time

Reference number

205-7570347-A

Job locations

University Hospitals of North Midlands NHS Trust

Newcastle Road

Stoke-on-Trent

ST4 6QG


Supporting documents

Privacy notice

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