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University Hospital of North Midlands NHS Trust

Receptionist

The closing date is 26 August 2025

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Job summary

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen within the Oncology, Haematology, Immunology & Allergy, Palliative Care and Medical Physics Directorate that may be for you.

We are looking to appoint a Receptionist, to be the central point of contact for the Cancer Centre at the Royal Stoke Hospital working on both the radiotherapy and chemotherapy reception desks. Rotational cover will also be required to cover annual leave at County Hospital. The right person for us will need to be organised, possess excellent communication skills and be able to adapt to a busy and challenging work environment.

If you are successful, you will be greeting and booking in new arrivals to both the radiotherapy and chemotherapy unit (rotating between the two), ensuring that all patient information systems are kept up to date and helping to create and maintain a friendly atmosphere for our patients

Main duties of the job

The post holder will need to have good IT skills as this role will involve a lot of computer work. The ideal person will be dynamic, able to think on their feet and prioritise their work load according to the needs of the unit. The ideal person will be able to remain calm under pressure, have excellent communication skills and will foster excellent working relationships with the medical and nursing teams.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.

We serve around three million people and we're highly regarded for our facilities, teaching and research.

The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages

Details

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

205-7261563

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

  • oGood general education to include GCSE English or equivalent
  • oKeyboard Skills

Desirable

  • oReception Skills
  • oCustomer Care Qualification

Knowledge, Skills and Training

Essential

  • oAdmin/Clerical background
  • oExperience of working in a reception area/dealing with public in a similar role.
  • oKnowledge of Microsoft Office package
  • oKnowledge of patient administration and other related systems

Desirable

  • oPrevious reception duties in a health care setting
  • oKnowledge of the hospital EPR system
Person Specification

Qualifications

Essential

  • oGood general education to include GCSE English or equivalent
  • oKeyboard Skills

Desirable

  • oReception Skills
  • oCustomer Care Qualification

Knowledge, Skills and Training

Essential

  • oAdmin/Clerical background
  • oExperience of working in a reception area/dealing with public in a similar role.
  • oKnowledge of Microsoft Office package
  • oKnowledge of patient administration and other related systems

Desirable

  • oPrevious reception duties in a health care setting
  • oKnowledge of the hospital EPR system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Junior Operational Services Manager

Katie Wilson

katie.wilson@uhnm.nhs.uk

01782675531

Details

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

205-7261563

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Supporting documents

Privacy notice

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