University Hospital of North Midlands NHS Trust

Ward Clerk

The closing date is 24 August 2025

Job summary

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An opportunity to join the Urgent and Emergency Care team at County Hospital and work as part of the new Frailty Assessment Unit as a Ward Clerk.

In this role you will be the first point of contact for patients into the unit, welcoming them and ensuring administrative tasks are performed in a timely manner.

Main duties of the job

You will support the team with timely admissions and discharges of patients from the ward.

Manage patient notes and other administrative tasks.

Answer and support with telephone calls to the department and communicate efficiently with patients, relatives, GPs and other services.

Maintain a fully confidential service to all patient information you come into contact with.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

08 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-7276530-A

Job locations

County Hospital

Weston Road

Stafford

ST16 3SA


Job description

Job responsibilities

Provide excellent customer service to all arriving in the department

Provide administrative support to the FAU team

Timely processing of patients in and out of the department

Organise, prepare and file patient notes

Answer and support with telephone calls to the department

Additional admin tasks as they arise.

Job description

Job responsibilities

Provide excellent customer service to all arriving in the department

Provide administrative support to the FAU team

Timely processing of patients in and out of the department

Organise, prepare and file patient notes

Answer and support with telephone calls to the department

Additional admin tasks as they arise.

Person Specification

Qualifications

Essential

  • GCSE English or equivalent

Knowledge

Essential

  • Microsoft office: Word, Excel, access and Power-point

Desirable

  • Previous administrative experience

Personal qualities

Essential

  • Evidence of previous customer / patient service
Person Specification

Qualifications

Essential

  • GCSE English or equivalent

Knowledge

Essential

  • Microsoft office: Word, Excel, access and Power-point

Desirable

  • Previous administrative experience

Personal qualities

Essential

  • Evidence of previous customer / patient service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

County Hospital

Weston Road

Stafford

ST16 3SA


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

County Hospital

Weston Road

Stafford

ST16 3SA


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Operational Services Manager

Katie White

katie.white@uhnm.nhs.uk

01785230567

Details

Date posted

08 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-7276530-A

Job locations

County Hospital

Weston Road

Stafford

ST16 3SA


Supporting documents

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