Job summary
UHNM have a requirement for a Network Coordinator to join our newly established Network Services Team. The role will support the delivery of new ambitious digital Network strategy and require an IM&T Network Coordinator to ensure that the Trust has a flexible, robust, technically secure and highly available IM&T Network service.
The Network Coordinator will work closely with the Network Contracts Manager and the Network Services Team to monitor and manage the network performance, incidents, changes and assets.
The Network Coordinator will also liaise with internal and external stakeholders, including third party suppliers, to ensure that the network services meet the needs and expectations of the users and the Trust.
Main duties of the job
me
Assist the Network Contracts Manager in the procurement and contract management of network services.
Co-ordinate, maintain and update the network asset and configuration database, ensuring accuracy and compliance with the Trust's standards.
Co-ordinate, maintain and update the network site documentation, including schematics, diagrams and floorplans.
Support the Network Services Team's abilities in design, implementation, maintenance and troubleshooting of network infrastructure.
Assist the Network Service Manager to monitor and report on the network performance, availability, capacity and security, using appropriate tools and systems.
Ensure that network incidents, problems and changes are logged, tracked and resolved in accordance with the ITIL framework and the Trust's policies and procedures.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
Participate in network projects and initiatives, contributing to the planning, testing and delivery of network solutions.
Keep abreast of the latest developments and best practices in network technologies and standards, and identify opportunities for improvement and innovation.
Adhere to the Trust's values, promises, policies and procedures, including health and safety, infection prevention, data protection, equality and diversity, and sustainability.
Job description
Job responsibilities
Participate in network projects and initiatives, contributing to the planning, testing and delivery of network solutions.
Keep abreast of the latest developments and best practices in network technologies and standards, and identify opportunities for improvement and innovation.
Adhere to the Trust's values, promises, policies and procedures, including health and safety, infection prevention, data protection, equality and diversity, and sustainability.
Person Specification
Qualifications
Essential
- oEducated to degree level in a relevant subject or equivalent experience in network services.
- oITIL V3 Foundation or higher
- oCisco Certified Network Associate (CCNA) or equivalent
Knowledge, Skills, Training and Experience
Essential
- oKnowledge and skills in network technologies and principles, including routing, switching, firewalls, VPNs, LAN/WAN and wireless
- oExperience of network procurement and contract management, including tender evaluation, competitive dialogue, service level agreements and key performance indicators.
- oExperience of network monitoring and management tools and systems.
- oExperience of network incident, problem and change management, following the ITIL framework and the Trust's policies and procedures
- oAbility to communicate effectively at all levels, both verbally and in writing.
- oAbility to learn and adapt to new technologies and standards, and identify opportunities for improvement and innovation.
- oBroad Knowledge and experience of development service life- cycles and governance processes
- oExcellent communication skills.
- oAdvanced keyboard skills
- oAbility to manipulate complex data at speed
- oKnowledge of computer hardware and networking systems
Desirable
- oAbility to learn and adapt to new technologies and standards, and identify opportunities for improvement and innovation.
- oAbility to travel to and work across multiple sites as required.
Personal Qualities
Essential
- oGood Anticipation and problem-solving skills
- oAbility to prioritise and manage time
- oGood at meeting deadlines
- oAbility to keep cool under pressure
- oAble to deal with interruptions to their work from team members
- oAbility to undertake single point of failure analysis
- oAbility to create and present complex information simply and clearly to large groups.
- oAbility to communicate IM&T service issues to a wide range of internal and external staff, guiding them to a certain course of action
- oDevelops and delivers formal, complex IM&T presentations to large groups.
- oComms plan for service management
- oStakeholder mapping exercises
- oHandle highly complex facts or situations requiring analysis, interpretation, comparison of a range of options
- oAbility to prioritise multiple interdependent tasks. Participate and contribute to highly complex programmes
- oPlan and organise broad range of complex activities
- oFormulates, adjusts plans and strategies / formulate long-term, strategic plans, involving uncertainty, may impact across the whole organisation.
- oPlan services changes using a formal change management process - negotiating change windows with business and suppliers.
- oPositive mindset in respect of supporting organisational change; learning, and continuous improvement
- oEffective interpersonal and ointrapersonal skills including high degree of self-awareness and self- regulation
- oTakes responsibility and is accountable for delivering to their agree objectives
- oConsistently professional, collaborative and compassionate in their approach.
- oWorks with patients and people at the fore - operates to a customer service ethos
- oActs to support and enable effective teamwork
- Delivers work of consistent and predictable high quality
- oThere is a frequent requirement for prolonged concentration when facilitating
- oEmotional effort; the post holder will at times be exposed to distressing and emotional circumstancesAbility to travel to and work across multiple sites
Person Specification
Qualifications
Essential
- oEducated to degree level in a relevant subject or equivalent experience in network services.
- oITIL V3 Foundation or higher
- oCisco Certified Network Associate (CCNA) or equivalent
Knowledge, Skills, Training and Experience
Essential
- oKnowledge and skills in network technologies and principles, including routing, switching, firewalls, VPNs, LAN/WAN and wireless
- oExperience of network procurement and contract management, including tender evaluation, competitive dialogue, service level agreements and key performance indicators.
- oExperience of network monitoring and management tools and systems.
- oExperience of network incident, problem and change management, following the ITIL framework and the Trust's policies and procedures
- oAbility to communicate effectively at all levels, both verbally and in writing.
- oAbility to learn and adapt to new technologies and standards, and identify opportunities for improvement and innovation.
- oBroad Knowledge and experience of development service life- cycles and governance processes
- oExcellent communication skills.
- oAdvanced keyboard skills
- oAbility to manipulate complex data at speed
- oKnowledge of computer hardware and networking systems
Desirable
- oAbility to learn and adapt to new technologies and standards, and identify opportunities for improvement and innovation.
- oAbility to travel to and work across multiple sites as required.
Personal Qualities
Essential
- oGood Anticipation and problem-solving skills
- oAbility to prioritise and manage time
- oGood at meeting deadlines
- oAbility to keep cool under pressure
- oAble to deal with interruptions to their work from team members
- oAbility to undertake single point of failure analysis
- oAbility to create and present complex information simply and clearly to large groups.
- oAbility to communicate IM&T service issues to a wide range of internal and external staff, guiding them to a certain course of action
- oDevelops and delivers formal, complex IM&T presentations to large groups.
- oComms plan for service management
- oStakeholder mapping exercises
- oHandle highly complex facts or situations requiring analysis, interpretation, comparison of a range of options
- oAbility to prioritise multiple interdependent tasks. Participate and contribute to highly complex programmes
- oPlan and organise broad range of complex activities
- oFormulates, adjusts plans and strategies / formulate long-term, strategic plans, involving uncertainty, may impact across the whole organisation.
- oPlan services changes using a formal change management process - negotiating change windows with business and suppliers.
- oPositive mindset in respect of supporting organisational change; learning, and continuous improvement
- oEffective interpersonal and ointrapersonal skills including high degree of self-awareness and self- regulation
- oTakes responsibility and is accountable for delivering to their agree objectives
- oConsistently professional, collaborative and compassionate in their approach.
- oWorks with patients and people at the fore - operates to a customer service ethos
- oActs to support and enable effective teamwork
- Delivers work of consistent and predictable high quality
- oThere is a frequent requirement for prolonged concentration when facilitating
- oEmotional effort; the post holder will at times be exposed to distressing and emotional circumstancesAbility to travel to and work across multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke University Hospital
Newcastle Road
Stoke on Trent,
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
