Go back
University Hospital of North Midlands NHS Trust

Directorate Support Officer

The closing date is 17 July 2025

Apply for this job

Job summary

An exciting opportunity has arisen within the Specialised division for a Directorate Support Officer based in the The Heart Centre.

The post holder will be responsible for proactively monitoring and tracking 18 week pathways in order to ensure that patient journeys are processed in a timely and efficient manner in line with national and locally defined targets.

To support the Operational Services Managers with patient access and the effective flow of patients through the respective services of the Directorate including, elective and non-elective inpatients, day cases, emergency portals and outpatient clinics, theatres or diagnostic activities.

Main duties of the job

  • Support the management of the Referral to Treatment (RTT) framework and act as the main administrative resource by supporting the corporate validation and pathway tracking process.
  • The post holder will ensure that patients waiting for treatment on any elective care pathway (RTT, Cancer, and Diagnostics) are validated and their treatment pathways are expedited in line with service and patient expectations. They will ensure that all potential breaches of the target are escalated and managed appropriately by working closely with the administrative teams and Inter Provider Transfer Lead. They will work with service managers and clinicians to ensure patients are treated in a timely manner.
  • To support the Operational Services Managers with patient access and the effective flow of patients through the respective services of the Directorate including, elective and non-elective inpatients, day cases, emergency portals and outpatient clinics, theatres or diagnostic activities.
  • Provide necessary information for management to present at numerous forums.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Details

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

205-7261379

Job locations

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG


Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Kellie Smith (see contact details)

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Kellie Smith (see contact details)

Person Specification

Knowledge

Essential

  • Knowledge of 18 week RTT Pathways
  • Previous experience of RTT validation
  • Ability to undertake audit and identify trends and patterns

Desirable

  • Some experience of operational management

Experience

Essential

  • 1 years' experience of working in an Acute Trust
  • Proficient in the use of microsoft office and excel
  • Experience of working with and applying the Trust's patient access policy

Desirable

  • Experience of careflow

Qualification

Essential

  • Good GCSE's grade C & above

Desirable

  • oDiploma / Degree in Management of health related subjection
Person Specification

Knowledge

Essential

  • Knowledge of 18 week RTT Pathways
  • Previous experience of RTT validation
  • Ability to undertake audit and identify trends and patterns

Desirable

  • Some experience of operational management

Experience

Essential

  • 1 years' experience of working in an Acute Trust
  • Proficient in the use of microsoft office and excel
  • Experience of working with and applying the Trust's patient access policy

Desirable

  • Experience of careflow

Qualification

Essential

  • Good GCSE's grade C & above

Desirable

  • oDiploma / Degree in Management of health related subjection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Services Manger

Kellie Smith

kellie.smith@uhnm.nhs.uk

01782675081

Details

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

205-7261379

Job locations

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG


Supporting documents

Privacy notice

University Hospital of North Midlands NHS Trust's privacy notice (opens in a new tab)