Job summary
University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship.
We are looking for an enthusiastic, motivated individual with strong organisation and interpersonal skills to come and work with the Oncology secretarial team as an Administration Assistant.You will work closely with the administrative and clinical team, supporting the work of the department in the provision of an efficient and effective office service.Candidates should possess a professional attitude to their work and have the ability to work flexibly is a busy environment. You ideally with have experience of working as an administrator/receptionist and are familiar with secretarial and administrative processes and practices.
Main duties of the job
Main duties of the role include:
- Answering telephone queries
- Making appointments
- Typing letters
- Dealing with patient queries
- Scanning and logging referrals
- Booking clinic appointments where required
- Monitoring the generic Oncology inbox
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification
Person Specification
Person specification
Essential
- Proficient in the use of Microsoft office: Word, Excel, access and Power-point
- Experience and/or qualifications in the specific area Organisational Development
Desirable
- Customer Care/service Qualification/experience
- IT/RSA qualification
Knowledge, Skills and Training
Essential
- Admin/Clerical background
- Ability to work as part of the wider team
- Excellent written and communication skills
- Knowledge of patient administration and other related systems
Desirable
- Previous admin duties in a health care setting
- Knowledge of the hospital EPR system
Personal Qualities
Essential
- Able to use own initiative
- Ability to manage large volumes of work with very fast turnaround
- Works with patients and people at the fore - operates to a customer service ethos
- Eager to learn and develop within the healthcare area
Person Specification
Person specification
Essential
- Proficient in the use of Microsoft office: Word, Excel, access and Power-point
- Experience and/or qualifications in the specific area Organisational Development
Desirable
- Customer Care/service Qualification/experience
- IT/RSA qualification
Knowledge, Skills and Training
Essential
- Admin/Clerical background
- Ability to work as part of the wider team
- Excellent written and communication skills
- Knowledge of patient administration and other related systems
Desirable
- Previous admin duties in a health care setting
- Knowledge of the hospital EPR system
Personal Qualities
Essential
- Able to use own initiative
- Ability to manage large volumes of work with very fast turnaround
- Works with patients and people at the fore - operates to a customer service ethos
- Eager to learn and develop within the healthcare area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke University Hospital
Newcastle Road
Stoke-on-Trent
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
