Job summary
Please note, we are unable to provide sponsorship for this role due to the required skill level and salary threshold.
An exciting opportunity has arisen to join a busy Hospital Portering Bank Team within the Directorate of Estates, Facilities & PFI. The post holder will be responsible for a full range of Portering and some basic Security duties within the Portering & Security Department at County Hospital.
Portering and Security is a 24hour, 365 day service. The successful candidate will be expected to support the department through busy periods as well as to cover annual leave and absences through a shift pattern of 7am - 3pm, 3pm to 11pm and 11pm to 7am. Although at times may be requested to work outside of these hours in order to deliver a fast paced service.
Pay
Staff will also benefit from enhanced payments on top of their basic hourly pay as outlined below:
Basic pay: £12.36 per hour with and additional 12% WTD pay as a bank worker.
Additional Payments
Unsociable hours - for all hours worked between the hours of 20.00pm to 6.00am, an additional 41% will be paid per hour on top of basic payment.
Saturday Working - for all hours worked on a Saturday, an additional 41% will be paid per hour on top of basic payment.
Sunday Working - for all hours worked on a Sunday, an additional 83% will be paid per hour on top of basic payment.
Main duties of the job
We are currently looking to recruit enthusiastic persons to join our Portering & Security bank team who provide and maintain a professional, efficient, effective and timely service to patients, visitors and departments. Experience in this type of role is beneficial but is not essential as full training can be given.
A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required.The position will involve long periods of walking, patient transfers, waste removal and moving bulky items from various parts of the hospital along with dealing with some basic Security tasks as required.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
Skills and Experience Previous experience in a Portering or patient facing role would be an advantage, as would previous NHS experience, but not essential as full training can be given.
Candidates should meet all the essential aspects of the Person Specification which can be found at the rear of the Job Description.
Applications are invited from enthusiastic, energetic and highly motivated individuals who are passionate about providing a customer focused and efficient service. The skills we value the most in our staff are: Dedicated to providing and maintaining high standards. Working well as part of a team to achieve shared goals. Having an exemplary standard of personal conduct, positive attitudes and behaviour.
To undertake this role the successful candidates must be physically fit and able to walk around 10,000 steps per day as well as undertake other physical responsibilities within the role.
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact Simon Barker (see contact details)
Job description
Job responsibilities
Skills and Experience Previous experience in a Portering or patient facing role would be an advantage, as would previous NHS experience, but not essential as full training can be given.
Candidates should meet all the essential aspects of the Person Specification which can be found at the rear of the Job Description.
Applications are invited from enthusiastic, energetic and highly motivated individuals who are passionate about providing a customer focused and efficient service. The skills we value the most in our staff are: Dedicated to providing and maintaining high standards. Working well as part of a team to achieve shared goals. Having an exemplary standard of personal conduct, positive attitudes and behaviour.
To undertake this role the successful candidates must be physically fit and able to walk around 10,000 steps per day as well as undertake other physical responsibilities within the role.
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact Simon Barker (see contact details)
Person Specification
Education and Qualifications
Essential
- Good basic standard of education
- Basic computer skills
- Verbal & Written communication, able to speak clearly, read & write English
Desirable
- NVQ Customer Care Level II (or similar)
- Certificate in Manual Handling
- Gas Handling certificate (BOC or equivalent)
- Fire Safety Training
Experience
Essential
- Basic working knowledge of Health and Safety Regulations
- Dealing with complaints
- Customer Care/ Working in a customer led environment
Desirable
- Working knowledge of Portering Procedure and Policy
- Working with Portering operational systems & equipment.
- Security in a healthcare setting.
- Knowledge of clinical waste procedures
Skills, ability and knowledge
Essential
- Basic understanding of Portering & Security routines
- Ability to be flexible and adapt to changing demands
Desirable
- Able to explain what makes an effective Portering & Security Service
- Able to explain what makes an effective Healthcare Service
Personal Qualities
Essential
- A good level of physical fitness.
- Prepared and able to work shifts Satisfactory attendance and time keeping
- Professional manner
- Ability to maintain confidentiality, tact and diplomacy
Desirable
- Able to act under own initiative/ work alone
- Resilient under pressure
- Self-motivated
Person Specification
Education and Qualifications
Essential
- Good basic standard of education
- Basic computer skills
- Verbal & Written communication, able to speak clearly, read & write English
Desirable
- NVQ Customer Care Level II (or similar)
- Certificate in Manual Handling
- Gas Handling certificate (BOC or equivalent)
- Fire Safety Training
Experience
Essential
- Basic working knowledge of Health and Safety Regulations
- Dealing with complaints
- Customer Care/ Working in a customer led environment
Desirable
- Working knowledge of Portering Procedure and Policy
- Working with Portering operational systems & equipment.
- Security in a healthcare setting.
- Knowledge of clinical waste procedures
Skills, ability and knowledge
Essential
- Basic understanding of Portering & Security routines
- Ability to be flexible and adapt to changing demands
Desirable
- Able to explain what makes an effective Portering & Security Service
- Able to explain what makes an effective Healthcare Service
Personal Qualities
Essential
- A good level of physical fitness.
- Prepared and able to work shifts Satisfactory attendance and time keeping
- Professional manner
- Ability to maintain confidentiality, tact and diplomacy
Desirable
- Able to act under own initiative/ work alone
- Resilient under pressure
- Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
