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A&E Receptionist

University Hospital of North Midlands NHS Trust

Information:

This job is now closed

Job summary

We are looking for enthusiastic, motivated individuals with excellent customer facing experience and interpersonal skills to work as a Receptionist within Emergency Department at the Royal Stoke and County hospital sites

Main duties of the job

Candidates should possess a professional attitude to their work and have the ability to work flexibly in a busy environment.

You ideally will have the experience of a customer focused role and be familiar with reception/administrative processes and practices. Experience of working within the NHS is desirable.You will be required to work as part of a team as well as being able to use your own initiative and prioritise your workload to meet deadlines.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Date posted

27 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

205-6909768

Job locations

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG


Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Deborah Bould.

(see contact details)

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Deborah Bould.

(see contact details)

Person Specification

Qualifications

Essential

  • GCSE's or equivalent to a grade C

Desirable

  • Relevant or customer service qualifcations

Experience

Essential

  • Admin and clerical or secretarial experience
  • Previous experience in a customer facing role
  • Knowledge and experience using microsoft office

Desirable

  • Previous experience within an acute care setting
  • Knowledge of patient administration and other related systems

Skills

Desirable

  • experience using careflow and iportal
Person Specification

Qualifications

Essential

  • GCSE's or equivalent to a grade C

Desirable

  • Relevant or customer service qualifcations

Experience

Essential

  • Admin and clerical or secretarial experience
  • Previous experience in a customer facing role
  • Knowledge and experience using microsoft office

Desirable

  • Previous experience within an acute care setting
  • Knowledge of patient administration and other related systems

Skills

Desirable

  • experience using careflow and iportal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Senior Support Officer

Deborah Bould

Deborah.Bould@uhnm.nhs.uk

01782674402

Date posted

27 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

205-6909768

Job locations

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG


Supporting documents

Privacy notice

University Hospital of North Midlands NHS Trust's privacy notice (opens in a new tab)