Job summary
Are you a dynamic, motivated, highly performing operational manager, with excellent communication and leadership skills? If so, you could be joining our Women's, Children's and Clinical Support Services Team as our second Head of Operations.
This fixed term post will be an essential role within our dynamic Divisional Management Team. The post holder will have a key portfolio working primarily with the Outpatients and Pharmacy teams, supporting operational performance and the transformation of our services whilst being committed to improving both patient and staff experience across the Division and wider Trust.
Main duties of the job
We are looking for an enthusiastic and engaging senior operational leader who has a passion for the fast-paced delivery of clinical divisional management, ensuring safe, timely & high-quality care for our patients.
The successful candidate will have the ability to influence change effectively and deliver an operational agenda in a demanding environment. First-hand experience in delivering and managing transformation and change would be a distinct advantage.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance.
Interview and Stakeholder: 4th December 2025
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please see contact information details
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please see contact information details
Person Specification
Qualifiactions
Essential
- Degree
- Postgraduate (Masters) Qualification
- oEvidence of continuing professional development.
Desirable
- Health Related subject
- oMembers of a clinical and/or management professional body
Experience
Essential
- Experience of Discharge Planning across wide range of sectors
- Experience Preparing and Implementing Strategic Plans and Policies and Auditing Compliance
Essential
Essential
- oExtensive and successful previous management and operational experience, at senior level in the NHS and acute care setting
- oDetailed understanding and experience of the operation of a large complex service organisation
- oEvidence of prior achievement in devising effective strategies to manage patient flow
Desirable
- oProven successful track record in supporting and sustaining transformational change within a complex organisation;
- oProven successful track record in translating business strategy into operational delivery
- oProven successful track record in managing operating budgets and delivering financial surplus;
Essential
Essential
- oTenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through.
- oAbility to motivate, inspire and provide innovative solutions.
- oExcellent judgement.
Person Specification
Qualifiactions
Essential
- Degree
- Postgraduate (Masters) Qualification
- oEvidence of continuing professional development.
Desirable
- Health Related subject
- oMembers of a clinical and/or management professional body
Experience
Essential
- Experience of Discharge Planning across wide range of sectors
- Experience Preparing and Implementing Strategic Plans and Policies and Auditing Compliance
Essential
Essential
- oExtensive and successful previous management and operational experience, at senior level in the NHS and acute care setting
- oDetailed understanding and experience of the operation of a large complex service organisation
- oEvidence of prior achievement in devising effective strategies to manage patient flow
Desirable
- oProven successful track record in supporting and sustaining transformational change within a complex organisation;
- oProven successful track record in translating business strategy into operational delivery
- oProven successful track record in managing operating budgets and delivering financial surplus;
Essential
Essential
- oTenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through.
- oAbility to motivate, inspire and provide innovative solutions.
- oExcellent judgement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke University Hospital
Newcastle Road
Stoke-on-Trent
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
