Job summary
Are you looking for your next challenge? Do you want to work for a team that makes a difference, every single day, to bereaved people in Staffordshire and Stoke-on-Trent? Bereavement & Medical Examiner Services at UHNM are looking to expand the management team in preparation for commencement of the statutory Medical Examiner system in Autumn 2024.
We are looking for an Operations & Performance Manager to lead and oversee a team responsible for managing the legal processes and administrative practicalities after a patient's death. You will have the ability to balance empathy with the need to make decisions and problem solve. You will have a positive outlook, be able to motivate teams and have high levels of resilience and emotional intelligence.
The successful candidate will have access to a comprehensive range of training and development opportunities, to develop a specific level of knowledge and understanding to manage the unique and interesting situations that you may not be exposed to in other operational management roles.
The role is full time, office-based and will work cross-site to meet service needs. Occasional participation in weekend, bank holiday and on-call cover will be required.
Main duties of the job
You will contribute to the delivery of a high quality Bereavement & Medical Examiner Service, by providing effective and efficient operational management and leadership of staff working within the service, with the end goal of ensuring the timely and accurate completion of relevant legal paperwork following a patient's death, and co-ordination of the various complex practicalities pertaining to death certification.
The role will involve providing leadership and direction to a diverse team, including (but not limited to) managing performance, training and wellbeing. You will act as a senior point of contact and source of advice for staff, relatives of deceased patients, healthcare professionals, Coroner and Registration Services. You will be required to prioritise your own workload and the workload of your team. You will support Medical Examiners in their role of scrutinising the circumstances and causes of death, in line with Learning from Deaths framework.
You will support the service management team with performance monitoring and will take delegated responsibility for specific projects or change and improvement initiatives as required.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
For a detailed job description and person specification, please refer to the attachments or contact the hiring manager for an informal discussion.
Job description
Job responsibilities
For a detailed job description and person specification, please refer to the attachments or contact the hiring manager for an informal discussion.
Person Specification
Education & qualifications
Essential
- Evidence of appropriate level of education i.e. master's degree or equivalent specialist knowledge gained through formal training and work experience in a related field
Desirable
- Leadership/Management qualification
Experience
Essential
- Experience of managing/supervising and motivating staff, utilising a broad spectrum of HR practices
- Experience of working across organisational boundaries to develop networks with key/senior stakeholders
- Experience of working with bespoke software and Microsoft Office packages
- Experience of case management systems and processes
- Experience of working with people from differing cultural/religious backgrounds
- Professional experience with grief and loss or work of a similar nature
Knowledge & skills
Essential
- Knowledge of relevant legislation including the Human Tissue Act and Coroners & Justice Act
- Understanding of the roles of HM Coroner and the Medical Examiner
- Ability to effectively lead as well as work as part of a team, and manage fluctuating workload around competing priorities
- Able to deal with difficult and sensitive situations with tact, diplomacy and professionalism
- Ability to maintain a calm manner in a range of challenging and emotive circumstances/situations, remaining sensitive and empathetic to the needs of patients, carers and bereaved relatives at all times
Person Specification
Education & qualifications
Essential
- Evidence of appropriate level of education i.e. master's degree or equivalent specialist knowledge gained through formal training and work experience in a related field
Desirable
- Leadership/Management qualification
Experience
Essential
- Experience of managing/supervising and motivating staff, utilising a broad spectrum of HR practices
- Experience of working across organisational boundaries to develop networks with key/senior stakeholders
- Experience of working with bespoke software and Microsoft Office packages
- Experience of case management systems and processes
- Experience of working with people from differing cultural/religious backgrounds
- Professional experience with grief and loss or work of a similar nature
Knowledge & skills
Essential
- Knowledge of relevant legislation including the Human Tissue Act and Coroners & Justice Act
- Understanding of the roles of HM Coroner and the Medical Examiner
- Ability to effectively lead as well as work as part of a team, and manage fluctuating workload around competing priorities
- Able to deal with difficult and sensitive situations with tact, diplomacy and professionalism
- Ability to maintain a calm manner in a range of challenging and emotive circumstances/situations, remaining sensitive and empathetic to the needs of patients, carers and bereaved relatives at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke University Hospital
Newcastle Road
Stoke-on-Trent
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
