Macmillan Cancer Support and Information Assistant

Job summary

The post holder will provide a meet and greet service in the Cancer Support and Information Centres for individual patients, carers, relatives and professionals to support access to high quality information and support in relation to cancer across the two Hospital sites, County Hospital in Stafford and Royal Stoke University Hospital in Stoke on Trent and will be expectedto work regularly at both of these. This will include triage of individual patient needs, provision of verbal and written information, supportivelistening and signposting to available services.They will also be required to provide outreach support throughout wards and departments (across both hospital sites), in order to raise awareness of the service, create visibility and expand accessibility for patients and families unable to access the centre. Training, support and supervision is integral to this post and it is important that the post holder shows an ability to identify their own learning and development needs and a willingness to undertake further study, bothformal and informal in order to address those needs.

Main duties of the job

In addition to the meet and greet service and outreach support already described, the post holder will be responsible for providing administrative support and maintaining a specialist resource of up-to-date and accurate information for display within the Macmillan Cancer Support & Information Service (MCSIS) and wards/departments across the Trust. This role will also involve researching new information and local services to support the needs of those affected by cancer and maintaining a signposting directory.The post holder will be required to co-ordinate, liaise with, and mentor volunteers and newly-recruited staff under the guidance of the Macmillan Cancer Support and Information Service Manager.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST46QG

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

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Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST46QG

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

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