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Bereavement Administrative Assistant

University Hospital of North Midlands NHS Trust

Information:

This job is now closed

Job summary

We are looking for an experienced administrator with excellent interpersonal skills to join our small, supportive and busy team as an Administrative Assistant. This is a permanent role based in the Bereavement Centre, working flexibly across Royal Stoke University Hospital and County Hospital, Stafford.

The Bereavement Centre is responsible for co-ordinating the administrative practicalities following a patient's death. The team sensitively handle the administration of on average 3,800 adult inpatient deaths per year across the Royal Stoke and County Hospital sites, in addition to the sensitive management of pregnancy losses, stillbirths and deaths in early infancy.

Main duties of the job

As a Bereavement Administrative Assistant, you will provide comprehensive clerical and general enquiry support. The main duties include responding to telephone enquiries from bereaved family members of deceased patients and Funeral Directors, processing information and providing advice in accordance with Standard Operating Procedures.

You will work proactively as part of a small team, assisting colleagues in organising the workload, carrying out various tasks that ultimately support the delivery of an efficient and compassionate service that is sensitive to the needs of the bereaved.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Date posted

21 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-6074770

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Job description

Job responsibilities

Please refer to the Job Description & Person Specification for more detail about the main responsibilities of this post. Alternatively contact the hiring manager for more information Samuel.Townshend@uhnm.nhs.uk

Job description

Job responsibilities

Please refer to the Job Description & Person Specification for more detail about the main responsibilities of this post. Alternatively contact the hiring manager for more information Samuel.Townshend@uhnm.nhs.uk

Person Specification

Education & qualifications

Essential

  • GCSEs or equivalent at grade C / 4 or above in Maths and English

Desirable

  • Qualified to Level 2 in Business Administration or Customer Services

Experience

Essential

  • Experience working in a pressurised and fast-paced office environment
  • Experience working with the public, both in person and by telephone

Desirable

  • Experience in the delivery of Bereavement Services or work of a similar nature

Skills

Essential

  • Ability to cope with exposure to emotionally challenging and distressing situations in the workplace
  • Ability to communicate professionally and compassionately
  • Ability to adapt to changing working patterns and prioritise appropriately
Person Specification

Education & qualifications

Essential

  • GCSEs or equivalent at grade C / 4 or above in Maths and English

Desirable

  • Qualified to Level 2 in Business Administration or Customer Services

Experience

Essential

  • Experience working in a pressurised and fast-paced office environment
  • Experience working with the public, both in person and by telephone

Desirable

  • Experience in the delivery of Bereavement Services or work of a similar nature

Skills

Essential

  • Ability to cope with exposure to emotionally challenging and distressing situations in the workplace
  • Ability to communicate professionally and compassionately
  • Ability to adapt to changing working patterns and prioritise appropriately

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Deputy Bereavement Manager

Samuel Townshend

Samuel.Townshend@uhnm.nhs.uk

01782676390

Date posted

21 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-6074770

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG


Supporting documents

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