Job summary
Speciality:PATIENT TRANSPORT SERVICES
Salary: £28,407 - £34,581 per annum - Entry Level - £28,407
Weekly Working Pattern:37.5 hours per week - Monday to Friday between the hours of 8am to 6pm.
An exciting opportunity has arisen for a committed and flexible individual to join the UHNM Patient Transport Booking Office Team as a full time Patient Transport Team Leader.
You will be working directly for the Head of Patient Transport assisting in the day to day operational management of the UHNM Patient Transport Services and will be responsible for the daily management of the Patient Transport Booking Office Team and it's booking and management systems.
Main duties of the job
MAIN DUTIES
Assists in the overall management of the Patient Transport Booking Office Staff & operational day to day management of Non-Emergency & High Dependency Patient Transport Services (NEPTS) across two sites and Patient Transport Booking Office
Communicating with Trust staff, contractors, patients and relatives. NHS and Private Ambulance Service Contractors local and out of area. Taxi Contractors. Divisional Management Teams, Integrated Care Boards (ICB's) and Combined Health Care management teams. General Practitioners and members of the general public, Bed and Site Managers
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
- Assists & Deputises for the Head of Patient Transport in the overall management for Non-Emergency & High Dependency Patient Transport Services (NEPTS) across two sites and Patient Transport Booking Office.
- Supports, facilitates and monitors progress of NEPTS within and across site(s).
- Supports performance improvement.
- Manages a team of Patient Transport Service (PTS) Booking Office staff, providing support and rota cover as and when required.
- The post holder will operationally assist with managing the provision of Non-Emergency & High Dependency Patient Transport Services for UHNM, CHC Local Health Economy ICBs and MPFT, reporting by exception.
- To assist the Head of Patient Transport for the contracted Patient Transport providers operational delivery and performance management against contracted standards and taking the necessary action in partnership to ensure standards are met.
- To monitor the service against contract standards, taking action to resolve issues and achieve sustained improvement.
- To assist in the line management of the booking office clerical staff to achieve departmental and directorate objectives and ensure the provision of an effective booking service for the local health economy.
- To ensure delivery against Service Level Agreement standards for the provision of the Patient Transport Booking Office.
- To assist in ensuring effective communication to the workforce of UHNM and maintaining awareness of the service standards and ensuring a mechanism for regular feedback from staff on their perception of the service.
- To operationally assist the Head of Patient Transport on tendering processes in relation to Non-Emergency and High Dependency Patient Transport Services ensuring safe, efficient and streamlined service transition.
- To develop and maintain effective communication and good working relationships with all users of the Patient Transport Service, including external health care organisations and relevant stakeholders.
- Deputies for the Head of Patient Transport being the first point of contact for the operational day to day management of patient transport contracts and services.
- To assist in performance management of contracted standards.
- To liaise with site managers to ensure that they are informed of any operational issues that may affect patient flow.
- To ensure there are systems in place to ensure an effective booking service .
- To assist the Head of Patient Transport to set up and review systems to ensure the effective in and out of hours management of patient transport requirements.
- To respond to transport related complaints and to investigate and prepare background information to adverse incidents for response by the Head of Patient Transport, LHE ICBs, CHC & MPFT as requested.
PERSON SPECIFICATION
Qualifications
ESSENTIAL
- Educated to GCSE or Equivalent
- Committed to CPD
- Degree level and/or equivalent experience
DESIRABLE
- Leadership/ Management Qualification
Knowledge, Skills, Training and Experience
ESSENTIAL
- Effectively apply skills and knowledge
- Work with Standard Operating Procedures (SOPs) and contribute to their review and implementation
- Work within safe systems of work and report any deficiencies in those systems
- Problem solve
- Perform the wide range of duties as set out in the Job Description
- Prioritise workload and work to deadlines.
- Work as an individual and as part of a team
- Communicate effectively and accurately with colleagues and service users both orally and in writing
- Work to required standards
- Ability to work with others collaboratively, including provision of expertise and advising on contentious areas including where there are barriers to understanding
- Ability to challenge effectively
- Persuasive and influencing skills including ability to influence & negotiate.
- Able to communicate complex information effectively and confidently including frequently imparting unwelcome news and dealing with contentious information and/or conflicting opinions including where cooperation is required
- Able to frequently concentrate for prolonged periods
- Can do attitude, resilient, motivated, proactive, good attention to detail, respond to changing priorities, ability to prioritise and plan workload to meet deadlines
DESIRABLE
- Have experience of working in an acute NHS Trust.
Personal Qualities
ESSENTIAL
- Professional manner
- Positive attitude and flexible
- understands the importance of data integrity and confidentiality
- Able to fulfil Occupational Health requirements for the post
- Ability to carry out light to moderate to physical effort throughout the working day
- Good attendance record
- Must participate in required rota pattern
- Ability and willingness to fulfil the travel requirements of the post
- Flexible approach to work
Job description
Job responsibilities
- Assists & Deputises for the Head of Patient Transport in the overall management for Non-Emergency & High Dependency Patient Transport Services (NEPTS) across two sites and Patient Transport Booking Office.
- Supports, facilitates and monitors progress of NEPTS within and across site(s).
- Supports performance improvement.
- Manages a team of Patient Transport Service (PTS) Booking Office staff, providing support and rota cover as and when required.
- The post holder will operationally assist with managing the provision of Non-Emergency & High Dependency Patient Transport Services for UHNM, CHC Local Health Economy ICBs and MPFT, reporting by exception.
- To assist the Head of Patient Transport for the contracted Patient Transport providers operational delivery and performance management against contracted standards and taking the necessary action in partnership to ensure standards are met.
- To monitor the service against contract standards, taking action to resolve issues and achieve sustained improvement.
- To assist in the line management of the booking office clerical staff to achieve departmental and directorate objectives and ensure the provision of an effective booking service for the local health economy.
- To ensure delivery against Service Level Agreement standards for the provision of the Patient Transport Booking Office.
- To assist in ensuring effective communication to the workforce of UHNM and maintaining awareness of the service standards and ensuring a mechanism for regular feedback from staff on their perception of the service.
- To operationally assist the Head of Patient Transport on tendering processes in relation to Non-Emergency and High Dependency Patient Transport Services ensuring safe, efficient and streamlined service transition.
- To develop and maintain effective communication and good working relationships with all users of the Patient Transport Service, including external health care organisations and relevant stakeholders.
- Deputies for the Head of Patient Transport being the first point of contact for the operational day to day management of patient transport contracts and services.
- To assist in performance management of contracted standards.
- To liaise with site managers to ensure that they are informed of any operational issues that may affect patient flow.
- To ensure there are systems in place to ensure an effective booking service .
- To assist the Head of Patient Transport to set up and review systems to ensure the effective in and out of hours management of patient transport requirements.
- To respond to transport related complaints and to investigate and prepare background information to adverse incidents for response by the Head of Patient Transport, LHE ICBs, CHC & MPFT as requested.
PERSON SPECIFICATION
Qualifications
ESSENTIAL
- Educated to GCSE or Equivalent
- Committed to CPD
- Degree level and/or equivalent experience
DESIRABLE
- Leadership/ Management Qualification
Knowledge, Skills, Training and Experience
ESSENTIAL
- Effectively apply skills and knowledge
- Work with Standard Operating Procedures (SOPs) and contribute to their review and implementation
- Work within safe systems of work and report any deficiencies in those systems
- Problem solve
- Perform the wide range of duties as set out in the Job Description
- Prioritise workload and work to deadlines.
- Work as an individual and as part of a team
- Communicate effectively and accurately with colleagues and service users both orally and in writing
- Work to required standards
- Ability to work with others collaboratively, including provision of expertise and advising on contentious areas including where there are barriers to understanding
- Ability to challenge effectively
- Persuasive and influencing skills including ability to influence & negotiate.
- Able to communicate complex information effectively and confidently including frequently imparting unwelcome news and dealing with contentious information and/or conflicting opinions including where cooperation is required
- Able to frequently concentrate for prolonged periods
- Can do attitude, resilient, motivated, proactive, good attention to detail, respond to changing priorities, ability to prioritise and plan workload to meet deadlines
DESIRABLE
- Have experience of working in an acute NHS Trust.
Personal Qualities
ESSENTIAL
- Professional manner
- Positive attitude and flexible
- understands the importance of data integrity and confidentiality
- Able to fulfil Occupational Health requirements for the post
- Ability to carry out light to moderate to physical effort throughout the working day
- Good attendance record
- Must participate in required rota pattern
- Ability and willingness to fulfil the travel requirements of the post
- Flexible approach to work
Person Specification
Essential Qualifications
Essential
- Educated to GCSE standard or equivalent
- Committed CPD
- Degree level and/or equivalent experience
Desirable
- Leadership/Managment Qualification
Knowledge, Skills, Training and Experience
Essential
- oWork with Standard Operating Procedures (SOPs) and contribute to their review and implementation
- oWork within safe systems of work and report any deficiencies in those systems
- oPerform the wide range of duties as set out in the Job Description
- oProblem solve
- oPerform the wide range of duties as set out in the Job Description
- oPrioritise workload and work to deadlines.
- oCommunicate effectively and accurately with colleagues and service users both orally and in writing
- oAbility to work with others collaboratively, including provision of expertise and advising on contentious areas including where there are barriers to understanding
- oAbility to challenge effectively
- oPersuasive and influencing skills including ability to influence & negotiate
- oAble to communicate complex information effectively and confidently including frequently imparting unwelcome news and dealing with contentious information and/or conflicting opinions including where cooperation is required
- oCan do attitude, resilient, motivated, proactive, good attention to detail, respond to changing priorities, ability to prioritise and plan workload to meet deadlines
Desirable
- oHave experience of working in an acute NHS Trust
Personal Qualities
Essential
- oProfessional manner
- oPositive attitude and flexible
- oUnderstands the importance of data integrity and confidentiality
- oAbility to carry out light to moderate to physical effort throughout the working day
- oMust participate in required rota pattern
- oAbility and willingness to fulfil the travel requirements of the post
- oFlexible approach to work
Person Specification
Essential Qualifications
Essential
- Educated to GCSE standard or equivalent
- Committed CPD
- Degree level and/or equivalent experience
Desirable
- Leadership/Managment Qualification
Knowledge, Skills, Training and Experience
Essential
- oWork with Standard Operating Procedures (SOPs) and contribute to their review and implementation
- oWork within safe systems of work and report any deficiencies in those systems
- oPerform the wide range of duties as set out in the Job Description
- oProblem solve
- oPerform the wide range of duties as set out in the Job Description
- oPrioritise workload and work to deadlines.
- oCommunicate effectively and accurately with colleagues and service users both orally and in writing
- oAbility to work with others collaboratively, including provision of expertise and advising on contentious areas including where there are barriers to understanding
- oAbility to challenge effectively
- oPersuasive and influencing skills including ability to influence & negotiate
- oAble to communicate complex information effectively and confidently including frequently imparting unwelcome news and dealing with contentious information and/or conflicting opinions including where cooperation is required
- oCan do attitude, resilient, motivated, proactive, good attention to detail, respond to changing priorities, ability to prioritise and plan workload to meet deadlines
Desirable
- oHave experience of working in an acute NHS Trust
Personal Qualities
Essential
- oProfessional manner
- oPositive attitude and flexible
- oUnderstands the importance of data integrity and confidentiality
- oAbility to carry out light to moderate to physical effort throughout the working day
- oMust participate in required rota pattern
- oAbility and willingness to fulfil the travel requirements of the post
- oFlexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
