University Hospital of North Midlands NHS Trust

Head of Operations - Urgent Care

Information:

This job is now closed

Job summary

We are looking for a high performing individual to join the Medicine and Urgent Care Division as Head of Operations. The Division comprises General Medicine, Specialised Medicine and the Emergency & Acute Medicine Directorates delivering care across both Royal Stoke and County Hospital sites.

You will be a senior manager with significant experience at directorate manager or divisional level, with highly developed leadership skills who can lead successful teams and work collaboratively. You will a strong, proven background in operational management. You will be business focussed, sensitive to clinical and policy demands with the ability to cut through barriers to change with your ability to influence and inspire. Able to analyse data and apply a project management approach where needed, you will be confident of articulating business cases and presenting arguments for change.

Main duties of the job

A leader with a passion for improving patient care, you will work collaboratively with the directorate leadership teams, the divisional management team and other divisional and corporate stakeholders reporting up to Board level to ensure that the Medicine Division provides effective, safe and responsive services.

You will be future focused, working with teams to lead the delivery of the Division's operational and transformation plans to lead the delivery of excellent patient care. Key focus areas include:

  • Leading the delivery of effective, safe day to day operations
  • Senior support to ensure effective and safe patient flow within the system flow
  • Transformational leadership, establishing and sustaining new ways of delivering services
  • Project delivery, working on key strategic

You will work in partnership with your colleagues across all professional groups to progress bot the Medicine Division objectives as well as being an exemplar of the Trust values and behaviours.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

02 October 2023

Pay scheme

Agenda for change

Band

Band 8c

Salary

£70,417 to £81,138 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-5659646

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Job description

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Job description

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Education and Qualifications

Essential

  • Educated to degree level or equivalent professional qualification supplemented by: relevant post graduate/Masters level qualification (eg Masters or Business Administration) or the equivalent level of applies post-graduate management learning and experience relating to a number of disciplines in Business Management, Finance, Accountancy, People Management, Marketing, Information systems.
  • Evidence of continuing professional and personal development

Desirable

  • Senior Leadership qualification
  • Project management qualification
  • Coaching/mentoring qualification
  • Membership of a clinical and/or management professional body

Experience

Essential

  • Previous successful leadership/operational management experience at a senior level
  • Considerable senior management experience within a NHS Acute Trust
  • Proven experience of successfully working across organisational boundaries and/or with networks

Desirable

  • General management experience at a senior level, for a group of services/operational functions
  • Experience of waiting list management in a NHS organisation
  • Experience of healthcare contracting/procurement

Skills, Ability and Knowledge

Essential

  • Skilled at critically evaluating complex and sensitive information in order to consider options, make good decisions, plans and develop concepts
  • Strong financial management, business and service planning skills
  • Well developed information technology skills
  • Highly developed skills in report writing

Personal Qualities and other relevant criteria

Essential

  • Role models the Trust's core values and behaviours
  • Highly credible across a range of audiences
  • Tenacity: demonstrates high levels of self-belief and confidence, drive, enthusiasm, passion to succeed, resilience and stamina to achieve goals and see things through
  • High level of work organisation
Person Specification

Education and Qualifications

Essential

  • Educated to degree level or equivalent professional qualification supplemented by: relevant post graduate/Masters level qualification (eg Masters or Business Administration) or the equivalent level of applies post-graduate management learning and experience relating to a number of disciplines in Business Management, Finance, Accountancy, People Management, Marketing, Information systems.
  • Evidence of continuing professional and personal development

Desirable

  • Senior Leadership qualification
  • Project management qualification
  • Coaching/mentoring qualification
  • Membership of a clinical and/or management professional body

Experience

Essential

  • Previous successful leadership/operational management experience at a senior level
  • Considerable senior management experience within a NHS Acute Trust
  • Proven experience of successfully working across organisational boundaries and/or with networks

Desirable

  • General management experience at a senior level, for a group of services/operational functions
  • Experience of waiting list management in a NHS organisation
  • Experience of healthcare contracting/procurement

Skills, Ability and Knowledge

Essential

  • Skilled at critically evaluating complex and sensitive information in order to consider options, make good decisions, plans and develop concepts
  • Strong financial management, business and service planning skills
  • Well developed information technology skills
  • Highly developed skills in report writing

Personal Qualities and other relevant criteria

Essential

  • Role models the Trust's core values and behaviours
  • Highly credible across a range of audiences
  • Tenacity: demonstrates high levels of self-belief and confidence, drive, enthusiasm, passion to succeed, resilience and stamina to achieve goals and see things through
  • High level of work organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Interim Operations Director

Chris Atkinson

Christine.Atkinson@uhnm.nhs.uk

01782674161

Details

Date posted

02 October 2023

Pay scheme

Agenda for change

Band

Band 8c

Salary

£70,417 to £81,138 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-5659646

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke on Trent

ST4 6QG


Supporting documents

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