Business Change Manager

Job responsibilities

Key Areas/Tasks

• Perform as lead expert/specialist for IM&T Business Change Strategy for the implementation of projects and imparts specialist knowledge across a wide range of specialised areas i.e. business change, process analysis, process re-design
• Communicates freely with key relationships to achieve the Trust needs in line with the IM&T strategy.
• To communicate sensitive business change information appropriately, where business change impacts team members and / or large professional groups.
• Communicates complex IM&T issues and corporate issues to non-IM&T managers and end users, and imparts complex information, via appropriate media, in a form appropriate to the audience (clients / peers).
• To serve as a lead expert in business change, providing clear and concise information
• Liaise with the Trust Information Service Manager and Business Intelligence Manager to analyse process / workflows
• Able to negotiate and persuade at a senior level with external third parties e.g. System C and other organisations such as CCGs in relation to business change, process analysis
• Manages complex and sensitive information, received or offered, performing appropriate analysis to better the services provided from the role, and respond appropriately to trends offered from that information and makes judgments regarding allocation of resource.
• Utilises best, the available Media to offer knowledge transfer to those throughout the Trust.
• Encourages team members to forward views and ideas on changes to the systems made available and action appropriately.
• Presentation and demonstration of a wide variety of IT solutions and communicate a range of complex issues to large user groups
• Support clinicians and other staffing groups during the development of IM&T applications / solutions to assist their clinical recording and reporting needs
• Responsible for analysis of user requirements, documenting and design including business process changes, configuring systems and demonstration
• Strong ability to control data and produce appropriate, relevant and complex reports from the various systems utilised to support the role, team and Trust.
• Able to manage capacity / demand reacting accordingly to changing environments.
• Implements complex processes and procedures within the team allowing strong service focused deliverables.
• Responsible for the operation of one or more information systems which is a major job responsibility.
• Adopts a best practice approach from the changes made within team IT systems promoting and training on those changes where appropriate.
• Responsible for the testing of clinical and business workflows, and configuration of systems including new processes.
• Through new systems requirement, tests both applications and hardware which are proposed for use within the organisation.
• To be responsible for identifying developments within the IM&T Business Change systems to improve services provided through the use of the system change.
• Responsible for piloting new developments and performing a quality audit from the pilot and feedback any proposed quality issues and recommendations to improve the quality.
• Responsible for resolving contentious conflicting clinical issues to ensure key strategic decisions are agreed as escalated by the business change team.
• To be responsible for ensuring that all process re-design adheres to the relevant Trust policies including the Patient Access Policy
• Advanced keyboard skills required and able to manipulate complex data at speed and resolving workflow / process issues during implementations
• Able to manage teams encouraging knowledge share across those teams bringing best benefits to the Trust and will lead multi-disciplinary groups.
• You will have specialist knowledge of EPR backed by EPR development experience and IM&T development applications and maintain up to date knowledge of core supplier roadmaps and local health economy strategies.
• You will have negotiation skills and be able to negotiate complex issues with staffing groups to ensure key decisions are made
• Collection of information, identify potential barriers and disseminate change into the workplace.
• Able to interpret information performing comparisons on factual data and / or trend analysis across a spectrum of options and best report on that information.
• Able to make choices from options available promoting best the choices made to that of the client / peers and direct reports.
• Assist in the developments of the various clinical components of the Electronic Patient Record system e.g. requesting and reviewing diagnostic investigations, electronic prescribing and drug administration
• Supporting clinicians and other staffing groups pre and post implementation and to assist in realising their clinical recording and reporting needs and ensuring their expectations are realistic and achievable.
• Resolves complex IM&T related issues recommending appropriate changes.
• Meet with various stakeholders and users to troubleshoot and resolve issues that may arise regarding, complex technical information issues/problems and changes to working practices/business processes. Make recommendations from a number of options where appropriate.
• Planning and organisation of the project business change resource to ensure skills are used efficiently across the project portfolio
• Accountable for the coordination of business change process re-design with clinicians and other staffing groups including the systems support and training team to ensure the needs of users are understood and achieved within process, time and resource restrictions
• Ensures procurement programmes (complex or simple) are managed and adapted to the continual changing operational needs of the Trust.
• Plans and organises a range of complex programmes, where entire divisions move within strict deadlines.
• Uses own judgement to formulate plans based on capacity / demand on trend analysis performed for that of the role and those within IM&T.
• Reports (using appropriate media) on measures as defined by the Deputy Director of IM&T.
• To provide services best fitting current and future the needs of the Trust.
• Accurately utilises available personal resources ensuring appropriate software packages are used when performing computer related tasks.
• Incidental contact with patients.
• Responsible for the review of Trust policies and procedures with various professional bodies, steering groups, divisional teams, clinical governance and risk ensuring that the elements of EPR, IM&T applications and clinical / business workflow reflect Trust policy and practices
• Development of the EPR and IM&T developed applications in accordance with the IM&T Strategy. Recognise where process re-design is required across the organisation ad pro-actively engage with various staffing groups to influence change
• Ensure all developments incorporate and reflect nationally agreed standards for data collection and reporting
• Responsible for the successful implementation of policy changes, changes in legislation & new reporting processes within the Business Administration and Desktop Support Teams.
• Ensures Trust policies for local teams are implemented and adopted.
• Ensures working practices are adopted in the delivery of the services from the role and the integration of teams within IM&T and the Trust.
• Develops the services offered in line with the changing operational environment of the Trust.
• Understands the changes in the Trust and raises issues in the delivery of the services from the role.
• Implements, modifies and designs IM&T policies and procedures which have an impact on other areas.
• Actively promotes changes to policies / creation of new policies within the local team and IM&T unit.
• Monitors and contributes to the formulation of department and / or service budgets or financial initiatives.
• Ensures physical resources are maintained appropriately and takes responsibility for the security of physical resources held by the role.
• Responsible for the management of the Business Change strategy for projects
• Sets appropriate objectives to the project team and service champions in relation to area of responsibility, monitoring performance to those objectives and action appropriately, scheduling of workload.
• Delegate appropriate work to those appropriate in the project and workstream, and monitor deliverables from tasks assigned.
• Acts without reference to manager.
• Works to achieve agreed set objectives having freedom to perform under self-direction.
• Combination of sitting, standing and walking with light physical effort for the configuration of the aforementioned hardware items for short periods.
• Requires high level of concentration through a complicated work pattern which can be unpredictable.
• To deal with questions / queries of Trust staff including end users, line managers, divisional general managers etc over the telephone, e mail, face to face. These may be of a complex nature requiring in depth knowledge.
• Able to cope with interruptions whilst in periods of concentration.
• Responsible for staff management and performance issues within own section
• Deals with any staff disciplinary issues within own area of management
• To be conversant with current Human Resource policies.
• Will be working with a computer / VDU more all less continually on most days.

Qualifications

Essential

• oEducated to degree level and / or relevant experience in specialty

Desirable

• oRecognised qualifications associated to the role
• oPRINCE 2 Project management
• oChange Management qualification

Knowledge, Skills, Training and Experience

Essential

• oExperience of working in a large Acute Trust
• oExperience in working in a supervisory / managerial role, including responsibility of staff, co-ordination of a team, scheduling of workload, staff development
• oExperience of working and liaising with Third Party Suppliers
• oExperience of working in a large organisation with a wide range of staffing levels and being able to liaise with level from Administrative Staff to Senior Managers
• oExperience of business change and complex business analysis
• oExperience of process mapping and process redesign.
• oStrong experience in team management and influencing the application of IT to working practices
• oExperience of working with a range of staffing groups including clinicians, nursing and managers.
• oExperience of chairing multi-disciplinary groups
• oProficient in the use of MS Office (Word, Excel, Visio, Project) and email / Internet
• oHigh level of interpersonal skills, including active listening and understanding
• oExcellent communication and presentation skills
• oInfluencing, motivation and negotiation skills
• oAbility to work across organisational and professional boundaries
• oExcellent presentation and written communication skills
• oAbility to prioritise and plan use of resources
• oDevelop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles.
• oUnderstanding of the Strategic aims and priorities of the Trust.
• oUnderstanding the benefits of Information Technology to Trust staff.
• oKnowledge of the IM&T strategy
• oKnowledge of the National IM&T Strategy
• oKnowledge of the Integrated Care Records Strategy
• oKnowledge of Patient Pathway in an Acute Trust
• oKnowledge of Change Management

Personal Qualities

Essential

• oActs to support and enable effective teamwork
• oProactive, Self-motivated, Patient, Attention to detail, Logical and analytical approach.
• oProactive approach to problem solving.
• oAbility to develop and maintain working relationships, both internal and external.
• oFlexible approach to working time.
• oAble to work to strict deadlines
• oAbility to travel to and work across multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).