Job summary
An exciting opportunity has arisen to join a busy Portering & Security Team within the Directorate of Estates, Facilities & PFI. The post holder will be responsible for a full range of Portering and Security duties within the Portering & Security Department at County Hospital.
Portering and Security is a 24hour, 365 day service. The successful candidate will be expected to work 37.5 hours, per week through a shift pattern of 7am - 3pm, 3pm to 11pm and 11pm to 7am. Although at times may be requested to work outside of these hours in order to deliver a fast paced service.
Pay
Staff will also benefit from enhanced payments on top of their basic hourly pay as outlined below:
Basic pay: £11.45 per hour.
Additional Payments
Unsociable hours - for all hours worked between the hours of 20.00pm to 6.00am, an additional 41% will be paid per hour on top of basic payment.
Saturday Working - for all hours worked on a Saturday, an additional 41% will be paid per hour on top of basic payment.
Sunday Working - for all hours worked on a Sunday, an additional 83% will be paid per hour on top of basic payment.
Main duties of the job
We are currently looking to recruit an enthusiastic person to join our Portering & Security team who provide and maintain a professional, efficient, effective and timely service to patients, visitors and departments. Experience in this type of role is beneficial but is not essential as full training can be given.Portering services are provided at the hospital 24 hours a day, 365 days a year. A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required.The position will involve long periods of walking, patient transfers, waste removal and moving bulky items from various parts of the hospital along with dealing with Security incidents as required.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Job description
Job responsibilities
Skills and Experience Previous experience in a Portering or patient facing role would be an advantage, as would previous NHS experience. Candidates should meet all the essential aspects of the Person Specification which can be found at the rear of the Job Description.
The PersonApplications are invited from enthusiastic, energetic and highly motivated individuals who are passionate about providing a customer focused and efficient service. The skills we value the most in our staff are: Dedicated to providing and maintaining high standards. Working well as part of a team to achieve shared goals. Having an exemplary standard of personal conduct, positive attitudes and behaviour.
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact Simon Barker (see contact details)
Job description
Job responsibilities
Skills and Experience Previous experience in a Portering or patient facing role would be an advantage, as would previous NHS experience. Candidates should meet all the essential aspects of the Person Specification which can be found at the rear of the Job Description.
The PersonApplications are invited from enthusiastic, energetic and highly motivated individuals who are passionate about providing a customer focused and efficient service. The skills we value the most in our staff are: Dedicated to providing and maintaining high standards. Working well as part of a team to achieve shared goals. Having an exemplary standard of personal conduct, positive attitudes and behaviour.
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact Simon Barker (see contact details)
Person Specification
Education and Qualifications
Essential
- Good basic standard of education (GCSE or Equivalent)
- Basic computer skills
- Verbal & Written communication, able to read & write English
Desirable
- Basic Life Support/ 1st Aid Certificate
- NVQ Customer Care Level II (or similar)
- Certificate in Manual Handling
- Certificate in Control & Restraint / Conflict Resolution
- Gas Handling certificate (BOC or equivalent)
- Fire Safety
Experience
Essential
- Working knowledge of Health and Safety Regulations
- Dealing with complaints
- Customer Care/ Working in a customer led environment
Desirable
- Working knowledge of Portering Procedure and Policy
- Working with Portering operational systems & equipment.
- Security in a healthcare setting.
- Knowledge of clinical waste procedures
Skills, ability and knowledge
Essential
- Basic understanding of Portering & Security routines
- Ability to be flexible and adapt to changing demands
- Physical Ability to undertake Security control and restraint techniques
Desirable
- Understanding of Security Policy, Law & Legislation
- Able to explain what makes an effective Portering & Security Service
- Able to explain what makes an effective Healthcare Service
Personal Qualities
Essential
- A good level of physical fitness.
- Prepared and able to work shifts Satisfactory attendance and time keeping
- Professional manner
- Ability to maintain confidentiality, tact and diplomacy
Desirable
- Able to act under own initiative/ work alone
- Resilient under pressure
- Self-motivated
Person Specification
Education and Qualifications
Essential
- Good basic standard of education (GCSE or Equivalent)
- Basic computer skills
- Verbal & Written communication, able to read & write English
Desirable
- Basic Life Support/ 1st Aid Certificate
- NVQ Customer Care Level II (or similar)
- Certificate in Manual Handling
- Certificate in Control & Restraint / Conflict Resolution
- Gas Handling certificate (BOC or equivalent)
- Fire Safety
Experience
Essential
- Working knowledge of Health and Safety Regulations
- Dealing with complaints
- Customer Care/ Working in a customer led environment
Desirable
- Working knowledge of Portering Procedure and Policy
- Working with Portering operational systems & equipment.
- Security in a healthcare setting.
- Knowledge of clinical waste procedures
Skills, ability and knowledge
Essential
- Basic understanding of Portering & Security routines
- Ability to be flexible and adapt to changing demands
- Physical Ability to undertake Security control and restraint techniques
Desirable
- Understanding of Security Policy, Law & Legislation
- Able to explain what makes an effective Portering & Security Service
- Able to explain what makes an effective Healthcare Service
Personal Qualities
Essential
- A good level of physical fitness.
- Prepared and able to work shifts Satisfactory attendance and time keeping
- Professional manner
- Ability to maintain confidentiality, tact and diplomacy
Desirable
- Able to act under own initiative/ work alone
- Resilient under pressure
- Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
