Job summary
The Endoscopy Directorate is looking for a flexible, hardworking and enthusiastic individual willing to become a member of an industrious team providing a front line service to patients and staff.
The successful applicants will be working in a challenging environment requiring a high level of flexibility which may involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role.
Main duties of the job
The Endoscopy Directorate is looking for a flexible, hardworking and enthusiastic individual willing to become a member of an industrious team providing a front line service to patients and staff.
The successful applicants will be working in a challenging environment requiring a high level of flexibility which will involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role.
The role involves working to support the reception staff and the department to achieve our targets which are list utilisation, waiting lists management, 2ww, Routine/urgent diagnostics, planned and surveillance targets.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Education and qualifications
Essential
- Formal clerical or administrative qualification
Desirable
- NVQ Business studies or equivalent
Experience
Essential
- Experience in a customer service environment
- Ability to work as part of a team
- Previous NHS experience
- Has the aptitude to investigate queries, taking action if appropriate
- Demonstrates how to communicate with a range of people using telephone, email or face-to-face
Desirable
- Experience of operating outpatient systems and procedures
- Experience using a range of IT systems
- Knowledge of Medway, e-referral, Word & Excel
- Supervisory - team leader experience
Skills, ability and knowledge
Essential
- Excellent communication skills, both verbal and written
- Accurate repetitive computer / data input skills
- Knowledge of Data Quality
- Ability to work in a high pressured environment and meet deadlines.
- To have a basic knowledge of RTT (Referral to Treatment) ** further training will being given
Desirable
- Knowledge of Choose & Book system
- Knowledge of order comms and referrals received into department
- To have knowledge of waiting list and managing them.
Person Specification
Education and qualifications
Essential
- Formal clerical or administrative qualification
Desirable
- NVQ Business studies or equivalent
Experience
Essential
- Experience in a customer service environment
- Ability to work as part of a team
- Previous NHS experience
- Has the aptitude to investigate queries, taking action if appropriate
- Demonstrates how to communicate with a range of people using telephone, email or face-to-face
Desirable
- Experience of operating outpatient systems and procedures
- Experience using a range of IT systems
- Knowledge of Medway, e-referral, Word & Excel
- Supervisory - team leader experience
Skills, ability and knowledge
Essential
- Excellent communication skills, both verbal and written
- Accurate repetitive computer / data input skills
- Knowledge of Data Quality
- Ability to work in a high pressured environment and meet deadlines.
- To have a basic knowledge of RTT (Referral to Treatment) ** further training will being given
Desirable
- Knowledge of Choose & Book system
- Knowledge of order comms and referrals received into department
- To have knowledge of waiting list and managing them.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
