Job summary
Enhanced Care Team - Clinical Support Worker
An exciting opportunity has arisen to join our brand-new Enhanced Care Team at Warwick Hospital.
We are seeking caring, dedicated, and enthusiastic Clinical Support Workers who are passionate about making a difference for patients with complex needs. You will need excellent communication skills, patience, and empathy to support individuals who may have mental health conditions, eating disorders, dementia, learning disabilities, or autism.
As part of this role, you will:
- Receive full support and training to develop new skills.
- Play an active role in shaping and improving the service as the team establishes and grows.
- Work closely with patients and families, building therapeutic relationships to deliver safe, person-centred care that achieves the best possible outcomes.
- Contribute to a rota providing 24/7 cover, including nights and weekends.
This is a rewarding and evolving role where you will influence the quality of enhanced care across the acute hospital setting, supported by a collaborative and committed team to ensure we meet the advancing demand of patients with additional needs.
An assessment day will form part of the recruitment process and will take place on 5th December 2025 so please keep this date free should your application be shortlisted. You must be available for the full day as no alternative dates will be offered.
Main duties of the job
As an Enhanced Care Team Assistant, you will play a vital role in supporting patients who may be at risk of harm to themselves or others. Working alongside the Enhanced Care Team (ECT) and guided by the ECT Lead, you will provide compassionate, person-centred care, helping patients manage the behavioural and psychological challenges that can arise during a hospital stay.
You will lead by example: showing kindness, respecting choice, and embracing person-centred values to help improve outcomes and keep our patients safe from harm.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Job description
Job responsibilities
Full attendance and completion of identified courses and competences is considered essential and a prerequisite for this post.
General Duties
Uphold the Trust values and standards at all times
Working collaboratively with the patient, their careers and the ward/department teams to gather information relating to the patients pre-hospital state recording lifestyle choices, occupation, routine, likes and dislikes, mood, behaviour.
Working alongside ward/department teams to ensure a shift plan is instigated to guarantee a patient requiring arms length observation is at no time left unsupervised
Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment
Collaborating with members of the MDT to ensure appropriate adaptions or actions are instigated at the patients bedside/ bay to remove hazards that potentially could lead to a deliberate act of self-harm or accidental injury to the patient or others.
Working with the patient/their families and carers to the support the patient to orientate and familiarise themselves to bedside /ward environment i.e., access to own clothing, make-up and toiletries, favourite belongings/comforters, clocks, photos, music, reading material and aids.
Deploying multi-sensory stimulation techniques (such as music, massage, memory collecting) to encourage the patient to participate in personal care, improving cognitive function and reducing the risk of boredom and behavioural and psychological distress.
Ensuring that de-escalation techniques are planned and instigated, using the least restrictive methods which are proportionate to risk managing episodes of distress, volatile behaviour or with a focus towards prevention. Ensure all episodes of behavioural or psychological disturbance are reported to the nurse in charge, documented in the patient notes and the escalation procedures expedited.
Providing advise /handover to ECT and ward team with regards to known triggers for escalating behaviours and methods to prevent such behaviours including meaningful activity and distraction techniques.
Playing a key role in ensuring patients and their families are offered regular updates on the progress of care and are encouraged to participate in establishing requirements and care needs for and following discharge.
Ensuring that the daily/rounding observation charts are complete and that the need for enhanced care is evaluated daily with the ward team and ECT Lead.
Providing shift handover to ward staff and members of the ECT. Ensuring any concerns are reported in a timely and responsive manner.
To report any accidents or incidents as described by the Trusts policy and procedures ensuring an open and transparent culture
To take reasonable care of the health and safety of themselves and of others.
To adhere to the Trusts presentation policy, maintaining a smart appearance at all times.
All employees will have an organisational and individual responsibility towards safeguarding vulnerable adults, young people and children. Where employees are working with children, young people and families they have a responsibility to cooperate in national and local safeguarding policy around early intervention activities appropriate to improving health outcomes.
To assist other wards, departments and teams within the Trust as and when required by service needs
Clinical Duties:
Undertake and record accurately patient observations, reporting/escalating any abnormalities immediately to a RN. This may include some of the following:
- Temperature, pulse, blood pressure and respiratory rate, blood glucose
- Oxygen saturation levels
- Consciousness levels, AVPU
- Hourly urine output
- Monitor bowel habits according to Bristol stool chart
- Patient at Risk/Early warning scores/escalation
- Weight/height
Job description
Job responsibilities
Full attendance and completion of identified courses and competences is considered essential and a prerequisite for this post.
General Duties
Uphold the Trust values and standards at all times
Working collaboratively with the patient, their careers and the ward/department teams to gather information relating to the patients pre-hospital state recording lifestyle choices, occupation, routine, likes and dislikes, mood, behaviour.
Working alongside ward/department teams to ensure a shift plan is instigated to guarantee a patient requiring arms length observation is at no time left unsupervised
Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment
Collaborating with members of the MDT to ensure appropriate adaptions or actions are instigated at the patients bedside/ bay to remove hazards that potentially could lead to a deliberate act of self-harm or accidental injury to the patient or others.
Working with the patient/their families and carers to the support the patient to orientate and familiarise themselves to bedside /ward environment i.e., access to own clothing, make-up and toiletries, favourite belongings/comforters, clocks, photos, music, reading material and aids.
Deploying multi-sensory stimulation techniques (such as music, massage, memory collecting) to encourage the patient to participate in personal care, improving cognitive function and reducing the risk of boredom and behavioural and psychological distress.
Ensuring that de-escalation techniques are planned and instigated, using the least restrictive methods which are proportionate to risk managing episodes of distress, volatile behaviour or with a focus towards prevention. Ensure all episodes of behavioural or psychological disturbance are reported to the nurse in charge, documented in the patient notes and the escalation procedures expedited.
Providing advise /handover to ECT and ward team with regards to known triggers for escalating behaviours and methods to prevent such behaviours including meaningful activity and distraction techniques.
Playing a key role in ensuring patients and their families are offered regular updates on the progress of care and are encouraged to participate in establishing requirements and care needs for and following discharge.
Ensuring that the daily/rounding observation charts are complete and that the need for enhanced care is evaluated daily with the ward team and ECT Lead.
Providing shift handover to ward staff and members of the ECT. Ensuring any concerns are reported in a timely and responsive manner.
To report any accidents or incidents as described by the Trusts policy and procedures ensuring an open and transparent culture
To take reasonable care of the health and safety of themselves and of others.
To adhere to the Trusts presentation policy, maintaining a smart appearance at all times.
All employees will have an organisational and individual responsibility towards safeguarding vulnerable adults, young people and children. Where employees are working with children, young people and families they have a responsibility to cooperate in national and local safeguarding policy around early intervention activities appropriate to improving health outcomes.
To assist other wards, departments and teams within the Trust as and when required by service needs
Clinical Duties:
Undertake and record accurately patient observations, reporting/escalating any abnormalities immediately to a RN. This may include some of the following:
- Temperature, pulse, blood pressure and respiratory rate, blood glucose
- Oxygen saturation levels
- Consciousness levels, AVPU
- Hourly urine output
- Monitor bowel habits according to Bristol stool chart
- Patient at Risk/Early warning scores/escalation
- Weight/height
Person Specification
Qualifications
Essential
- Obtained an educational level of GCSE level A - C English and Maths or equivalent
- NVQ /Diploma level 3 or equivalent higher apprenticeship in healthcare
- Completion of competency/short courses to undertake patient and clinical care duties
Experience
Essential
- Demonstrable experience in at least one of the following settings: Acute Hospital, Mental Health Unit, Community Healthcare
- Experience of working in the specialities such as: Dementia Care, Care of Elderly, Mental Health, Drug and Alcohol Services, CAMHS , LD/Autism, Emergency Medicine, Neurology
- Experience of working with patients who present with challenging or high-risk behaviours
Skills
Essential
- Caring or managing patients with complex needs / Sensory Impairments
- Experience of behaviours that challenge and management techniques.
- Experience of conflict management and resolution in the care environment
- Demonstrable techniques for verbal de-escalation management
- Experience of Safeguarding principles and MCA / DoLS
- Good communication and interpersonal skills
- Competent IT Skills
- Understanding of confidentiality and data protection regulations.
- Ability to manage competing priorities and work under pressure.
- Ability to write accurately and legibly in patient notes
Personal Qualities
Essential
- Ability to work as part of a team
- Motivated and enthusiastic
- Compassionate and caring nature
- Approachable and calm in stressful situations
- Adaptable
- Tenacious and resilient
- Intuitive
- Non-Judgemental
- Aware of own limitations
Other
Essential
- Flexibility to work on all departments
- Able, with appropriate support, to work in an emotionally demanding environment
- Unsocial hours
Person Specification
Qualifications
Essential
- Obtained an educational level of GCSE level A - C English and Maths or equivalent
- NVQ /Diploma level 3 or equivalent higher apprenticeship in healthcare
- Completion of competency/short courses to undertake patient and clinical care duties
Experience
Essential
- Demonstrable experience in at least one of the following settings: Acute Hospital, Mental Health Unit, Community Healthcare
- Experience of working in the specialities such as: Dementia Care, Care of Elderly, Mental Health, Drug and Alcohol Services, CAMHS , LD/Autism, Emergency Medicine, Neurology
- Experience of working with patients who present with challenging or high-risk behaviours
Skills
Essential
- Caring or managing patients with complex needs / Sensory Impairments
- Experience of behaviours that challenge and management techniques.
- Experience of conflict management and resolution in the care environment
- Demonstrable techniques for verbal de-escalation management
- Experience of Safeguarding principles and MCA / DoLS
- Good communication and interpersonal skills
- Competent IT Skills
- Understanding of confidentiality and data protection regulations.
- Ability to manage competing priorities and work under pressure.
- Ability to write accurately and legibly in patient notes
Personal Qualities
Essential
- Ability to work as part of a team
- Motivated and enthusiastic
- Compassionate and caring nature
- Approachable and calm in stressful situations
- Adaptable
- Tenacious and resilient
- Intuitive
- Non-Judgemental
- Aware of own limitations
Other
Essential
- Flexibility to work on all departments
- Able, with appropriate support, to work in an emotionally demanding environment
- Unsocial hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
