South Warwickshire University NHS Foundation Trust

Clinical Support Worker & Administration Assistant

The closing date is 31 August 2025

Job summary

An exciting new opportunity has opened up for a Band 3 Clinical Support Worker to assist the nursing team in the Ambulatory emergency care department at Warwick hospital.Ambulatory care is a clinical area which provides same day medical care for patients referred from their general practitioner or streamlined from the emergency department with the view to discharging the same day.The department provides diagnostic investigations and treatment for a range of medical conditions.We are seeking a highly motivated and committed band 3 healthcare support worker/clerical to complement our multidisciplinary team. You will be required to work as part of a team to deliver exceptional care to our patients. The candidate must have excellent communication skills and a passion for helping other.

Main duties of the job

To be responsible for providing confidential, accurate and efficient administrative support to the Ambulatory emergency care team

To take responsibility for answering the phone, taking accurate messages and communicating with the team in a timely manner.

To carry out, with appropriate training, phlebotomy and other tasks e.g. dressings

To use Lorenzo to record the attendance of patients at clinic

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

203-EM725

Job locations

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

Job description

Job responsibilities

Key Result Areas:

To deliver a high quality, effective response when answering calls

Display effective listening, directed questioning and summarising skills to

Manage difficult calls with tact and diplomacy. To make a clear and accurate written record of calls and communicate with the appropriate team members in a timely manner.

Responsible for organising appointments and recording attendance at clinic on Lorenzo.

To assist the nurses with clinical tasks with appropriate training e.g. phlebotomy, dressings.

To ensure good principles of Infection prevention and control maintained at all times.

To liaise with other teams and secretaries to clarify appointments

To carry out department administration tasks as required. Administration tasks will include producing clinic letters, raising requests for invoices, using databases and liaising with patients, the rest of the team, GPs, other healthcare professionals and legal authorities to maintain an efficient and professional service.

To be responsible for the re-ordering and replenishing of stock to facilitate an efficient and well organised service.

To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, therapies staff and the ambulance service.

To have responsibility for the day-to-day running of the reception of the clinic.

To be responsible for the well-being of patients within the reception area; alerting senior staff to any changes on patients health status and attitude.

Maintain patient confidentiality at all times in accordance with the data protection act

INFORMATION AND DATA USE

To enter relevant information, in an accurate and timely manner. e.g. patient demographic, appointment details and scheduling data.

To use Lorenzo to ensure all outpatient activity is captured.

To use the database and ensure all non-clinical details are completed

To use data to submit local data to the national outcome register (NORs) on a quarterly basis.

COMMUNICATION

To be the first point of contact for patients and visitors to the department, at all times being professional, courteous and ensuring tact and sensitivity, particularly where there are barriers to understanding, e.g. language difficulties, stress, fear, pain.

To be the first point of contact for complaints within the department, negotiating with patients / visitors displaying challenging behaviour. Liaising with senior department staff to provide an effective and timely solution in line with trust policy.

To liaise with all service users (NHS staff, Doctors, Patients, Relatives and Carers etc), politely, concisely and in a helpful and professional manner at all times.

To provide non-clinical advice and information regarding appointments, processes or procedures to patients, visitors and other members of hospital staff, as required.

processes or procedures to patients, visitors and other members of hospital staff, as required.