Ward/Clinic Clerk - Beaumont Ward

Job description

Job responsibilities

It is essential that the successful candidate maintain confidentiality, have excellent telephone etiquette and have a sound ICT based knowledge and skill set.

Main Duties

Answering any telephone enquiries in a polite and efficient manner

Filing results in patient files

Ordering patient files and notes

Ensuring that all patients have up to date VTE forms

Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit)

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays

Booking patient transport as required

Booking and rescheduling patient appointments when required

Direct admissions to the ward

Photocopying, scanning and faxing documents as required

Provide clerical support to the Ward Manager

Deliver referrals to the relevant departments

Make any relevant follow up appointments for patients

Assist with lunchtime service

Log any maintenance work as when required

Demonstrates own work duties to new starters

Inputting Safecare data

Meet and greet patient and relatives in the ward and in the clinic

Input referral details onto Badger

Answer phone and take referrals in EPAGU

Input data onto Dashboards in the clinic

Restock and Order supplies for the ward/clinic

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department

Housekeeping Duties

To order stationary and general supplies to ensure the ward area is adequately covered

To ensure the nursing station/ward clerk area are kept generally tidy

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public

The post holder should maintain patient confidentiality at all times

The post holder will be expected to act in accordance with all Trust policies and procedures at all times

Person Specification

Qualifications

Essential

• Must have basic literacy and numeracy skills
• Can provide evidence of sound ICT/computer and keyboard skills

Desirable

• Must have knowledge of the patient admin system (Lorenzo)
• 4 GCSE's or equivalent

Experience

Essential

• Experience of customer service

Desirable

• Previous ward clerk experience

Skills

Essential

• Demonstrates an understanding of confidentiality
• Able to communicate clearly; both in writing and verbally
• Demonstrates good interpersonal skills - able to work as a team
• Demonstrates an understanding of the importance of good-housekeeping in health care
• Demonstrates an understanding of the importance of quality in health care
• Able to organise own work plan

Personal

Essential

• Responsible and reliable
• Demonstrates compassion when assisting patients, relatives & carers
• Demonstrates ability to be co-operative and flexible
• Demonstrates initiative in difficult situations
• Demonstrates recognition of own/role limitations

Other

Essential

• Demonstrates a commitment to personal development
• Demonstrates understanding of flexibility in order to meet service requirements
• Some light physical effort may be required for carrying e.g. patient notes
• There may be some occasional exposure to emotional situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)