Job summary
Radiology Receptionist Stratford Hospital CDC
15 hours per week to include weekends on a rota basis.
We are a dedicated friendly team in Radiology providing a service for a range of diagnostic examinations including MRI, CT and Ultrasound scans.
We are looking for a confident efficient individual who can multitask and work under pressure. Do you have an excellent telephone manner and enjoy meeting and greeting patients.
No two days would be the same covering reception at Stratford hospital.
You would be dealing with patient's queries and liaising with scanning staff and clinical staff to provide an excellent service for our department.
You would primarily be working in our Stratford CDC department. Full training will be given to the successful candidate. If you feel you would thrive in this very busy environment we would like to hear from you.
To arrange a visit to our department or for further information please contact Debbie Darby on 01926 495321 ext 4296 or via email to Deborah.Darby@swft.nhs.uk
Main duties of the job
To meet and receive all customers into any of the reception areas covered by the radiology department, including the checking-in of booked patients for their diagnostic examinations, and the safe and tidy keeping of the radiology waiting area.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Job description
Job responsibilities
Reception responsibilities
To meet and receive all customers into the radiology department and advise appropriate radiology staff of their arrival.
To receive and check in on the RIS database all patients scheduled for diagnostic examinations.
To receive and enter examination requests onto the RIS database for all patients referred to the Trust from GP surgeries, A&E, Out-patients and Ward patients.
To acknowledge all radiological examination requests including postal referrals onto the RIS database and mark with breach date calculated at 6 weeks from date received in the department.
To follow the clerical processes for weekend working as outlined by the department.
To be responsible for the distribution of departmental post.
To advise patients who attend through the Booked Admissions Programme of procedure and liaise with the appropriate booking clerk.
To support patients/careers when they are distressed involving the professional team members when required.
To advise patients/carers of current waits times.
To liaise with ambulance control for patient return journeys.
To be responsible for the safe and tidy waiting room environment
General responsibilities
To check and register all new postal referrals using Lorenzo.
To deal with telephone enquiries from out-patient nurses and other Trust staff.
To operate, input and retrieve data using the radiology RIS database, Trust PAS system, and e-mail application.
Individual security of call-centre office and department, using security alarm system.
To provide short-term cover for colleagues during periods of leave.
Development responsibilities
To undertake training as necessary.
To assist in the development of team colleagues.
To participate in appraisals and personal reviews and work to achieve set objectives.
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Policies/Complaints/H&S
To ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.
To ensure that all Trust standards are maintained and monitored to improve the quality of care to all whom come into contact with services provided by South Warwickshire General Hospitals NHS Trust.
Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may be affected by his/her acts or omissions at work and cooperate with the Trust to ensure that statutory and Trust regulations are compiled with.
Job description
Job responsibilities
Reception responsibilities
To meet and receive all customers into the radiology department and advise appropriate radiology staff of their arrival.
To receive and check in on the RIS database all patients scheduled for diagnostic examinations.
To receive and enter examination requests onto the RIS database for all patients referred to the Trust from GP surgeries, A&E, Out-patients and Ward patients.
To acknowledge all radiological examination requests including postal referrals onto the RIS database and mark with breach date calculated at 6 weeks from date received in the department.
To follow the clerical processes for weekend working as outlined by the department.
To be responsible for the distribution of departmental post.
To advise patients who attend through the Booked Admissions Programme of procedure and liaise with the appropriate booking clerk.
To support patients/careers when they are distressed involving the professional team members when required.
To advise patients/carers of current waits times.
To liaise with ambulance control for patient return journeys.
To be responsible for the safe and tidy waiting room environment
General responsibilities
To check and register all new postal referrals using Lorenzo.
To deal with telephone enquiries from out-patient nurses and other Trust staff.
To operate, input and retrieve data using the radiology RIS database, Trust PAS system, and e-mail application.
Individual security of call-centre office and department, using security alarm system.
To provide short-term cover for colleagues during periods of leave.
Development responsibilities
To undertake training as necessary.
To assist in the development of team colleagues.
To participate in appraisals and personal reviews and work to achieve set objectives.
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Policies/Complaints/H&S
To ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.
To ensure that all Trust standards are maintained and monitored to improve the quality of care to all whom come into contact with services provided by South Warwickshire General Hospitals NHS Trust.
Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may be affected by his/her acts or omissions at work and cooperate with the Trust to ensure that statutory and Trust regulations are compiled with.
Person Specification
Qualifications
Essential
Desirable
- Keyboard qualification
- NVQ II in Admin or Customer Care
Experience
Essential
- Experience in admin or customer care environment
Skills
Essential
- Basic computer knowledge and operation
- Experience of typing and data entry
- Excellent communication skills
- Ability to advise patients
- Ability to communicate clearly in written and spoken English.
- Ability to produce accurate work
- Ability to work with minimal supervision following training
Desirable
- Ability to use booking and IT systems
- Experience of hospital information systems
- Experience of dealing with a variety of people
- Previous reception experience
- Experience dealing with a wide range of people
Personal Qualities
Essential
- Essential to be flexible, polite and friendly
- Experience of working in the NHS
- Calm under pressure
- Ability to empathise with patients
Desirable
- Experience of working in a pressurised environment
Other
Essential
- Ability to work in independently
- Weekend working
- Able to work a variety of hours.
- Flexible approach to working hours to cover colleagues Annual leave, sick leave etc.
Desirable
- Independent means of transport
Person Specification
Qualifications
Essential
Desirable
- Keyboard qualification
- NVQ II in Admin or Customer Care
Experience
Essential
- Experience in admin or customer care environment
Skills
Essential
- Basic computer knowledge and operation
- Experience of typing and data entry
- Excellent communication skills
- Ability to advise patients
- Ability to communicate clearly in written and spoken English.
- Ability to produce accurate work
- Ability to work with minimal supervision following training
Desirable
- Ability to use booking and IT systems
- Experience of hospital information systems
- Experience of dealing with a variety of people
- Previous reception experience
- Experience dealing with a wide range of people
Personal Qualities
Essential
- Essential to be flexible, polite and friendly
- Experience of working in the NHS
- Calm under pressure
- Ability to empathise with patients
Desirable
- Experience of working in a pressurised environment
Other
Essential
- Ability to work in independently
- Weekend working
- Able to work a variety of hours.
- Flexible approach to working hours to cover colleagues Annual leave, sick leave etc.
Desirable
- Independent means of transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
