Ward Clerk - Acute Medical Unit

Job description

Job responsibilities

Answering any telephone enquiries in a polite and efficient manner.

Filing results in patient files.

Ordering patient files and notes.

Ensuring that all patients have up to date VTE forms.

Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit).

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays.

Booking patient transport as required.

Booking and rescheduling patient appointments when required.

Direct admissions to the ward.

Photocopying, scanning and faxing documents as required.

Provide clerical support to the Nurse in Charge.

Deliver referrals to the relevant departments.

Make any relevant follow up appointments for patients.

Assist with keeping the area clean and tidy.

Log any maintenance work as when required.

Demonstrates own work duties to new starters.

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

Housekeeping Duties

To order stationary and general supplies to ensure the ward area is adequately covered.

To ensure the nursing station/ward clerk area are kept generally tidy.

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times.

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public.

The post holder should maintain patient confidentiality at all times.

The post holder will be expected to act in accordance with all Trust policies and procedures at all times.

• Must have basic literacy and numeracy skills
• Can provide evidence of basic computer and keyboard skills

• Must have knowledge of the patient admin system (Lorenzo)
• 4 GCSE's or equivalent
• Level 2 NVQ or equivalent level qualification

• Experience of customer service

• Previous ward clerk experience

• Demonstrates an understanding of confidentiality
• Able to communicate clearly; both in writing and verbally
• Demonstrates good interpersonal skills - able to work as a team
• Demonstrates an understanding of the importance of good-housekeeping in health care
• Demonstrates an understanding of the importance of quality in health care
• Able to organise own work plan

• Responsible and reliable
• Demonstrates compassion when assisting patients, relatives & carers
• Demonstrates ability to be co-operative and flexible
• Demonstrates initiative in difficult situations
• Demonstrates recognition of own/role limitations

• Demonstrates a commitment to personal development
• Demonstrates understanding of flexibility in order to meet service requirements
• Some light physical effort may be required for carrying e.g. patient notes
• There may be some occasional exposure to emotional situations

Person Specification

Qualifications

Essential

• Educated to NVQ level 2 or equivalent experience

Experience

Essential

• Experience with IT system
• Competent IT skills

Desirable

• Educated to NVQ level 2 or equivalent experience

Skills

Essential

• Keen to develop new skills
• Good interpersonal skills - able to work as a team

Personal

Essential

• Good team worker
• Able to work under pressure
• Able to communicate clearly, in writing and verbally

Other

Essential

• Flexibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)