Physiotherapy Administration Apprentice

Job description

Job responsibilities

Main Duties: To undertake under supervision and with training the following aspects:

General secretarial duties to support the department (listed are some examples but not extensive)

Assisting as administration support for the department

Stock management, reporting and ordering stock across the county for all clinical sites

Dealing with patient enquires, by both face to face and telephone

Managing referrals, appointment booking, waiting lists and discharging patients

Patient Information system management

Communication and Relationship skills:

To have excellent customer service both written and verbal in person, by telephone and email using tact, discretion and sensitivity

Will receive and communicate technical and non-technical information with a range of personnel in the Trust, these will include Managers, clinical staff, estates staff, departmental staff, contractors, patients and members of the public

Keep accurate and complete records consistent with legislation, policies and procedures

To ensure confidentiality of information at all times

Knowledge, Training and Experience:

To undertake and complete required elements of the apprenticeship Standard in the allocated time frame which includes:-

• Functional skills (if required)
• End Point Assessment
• Standard assessment criteria

To attend college/study sessions as required

To develop skills, knowledge and experience in all aspects NHS administration through on-the-job training, attending training/study session and completion of apprenticeship framework

To utilise knowledge and skills gained at college/training into practice within the workplace

Undertake Statutory and Mandatory training as required

Analytical and Judgemental Skills:

To use own judgement and problem solve as appropriate under supervisor guidance

Be able to demonstrate an energetic, dynamic and positive approach to challenging situations.

Planning and Organisational Skills:

Work within the limits of own competence and responsibility and refer issues beyond these limits to supervisor or appropriate person

Uses and maintains resources efficiently and effectively

Manage own time and organise own work to meet deadlines

Manage own times to ensure college work completed within specified time frame

To be flexible and supportive member of the team

Physical Skills:

Requires hand to eye co-ordination and manipulation skills

Ability to input data into electronic or paper-based systems

Basic keyboard skills

Patient/Client Care:

Contact with patients either face to face or by telephone during visits to the ward and departments

Responsible for Policy and Service Development Implementation

To adhere to Trusts policies, procedures and guidelines

To comply with departmental policies

To report any area of concern to supervisor or department line manager

To know and understand all duties

Responsibilities for Financial and Physical Resources:

To be responsible for the safe use of all equipment and resources

Responsibilities for Information Resources:

To use paper and computerised system to process and update information in relation to work activities

Freedom to Act:

Although the post holder will need to demonstrate use of initiative, work will be supervised and managed in accordance with Trusts policies, procedures and apprenticeship framework

Physical Effort:

To comply with Trusts Manual Handling policy

There is an ongoing requirement for light physical effort with an occasional requirement for medium physical effort in short bursts. E.g. Dealing with delivery boxes, packing and unpacking of physiotherapy consumables for deliveries to clinics and manufacturers

Mental Effort:

Prolonged concentration is required when inputting data on NHS systems

Emotional Effort:

Incidental exposure to distressing situations whilst working on ward areas or other related departments

Working Conditions:

Normal duties can include working across sites

Professional:

Demonstrate key attitude and behaviour to reflect the Trusts core values, vision and culture

Participate in annual appraisals

Behave in a professional manner at all times

Health and Safety:

To be responsible for working in such a way as to ensure the Health and Safety of yourself, other staff, patients and members of the public

Maintain a safe and tidy working environment

To report any health and safety concerns to supervisor or departmental manager

To use resources as effectively as possible, including equipment

To comply with Trust Fire Regulations

To adhere to Trusts Dress Code/uniform policy

The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post holder may from time to time be asked to undertake other reasonable duties. Any change will be made in discussion with the post holder in the light of service needs.

Person Specification

Qualifications

Essential

• Must meet Apprenticeship entry level 1 criteria in Maths and English, or equivalent qualifications and grades
• Willingness to work towards Level 2 Customer Service Practitioner Apprenticeship
• Must not have any level 2 qualification in similar subject

Desirable

• Minimum of 4 GCSE Grade A-C, include English, Maths, or equivalent qualifications and grades

Experience

Essential

• Dealing with people
• Basic skills in the use of IT equipment

Desirable

• Demonstration of previous work experience paid or voluntary
• Understanding of the Data Protection Act & Confidentiality
• Experience of being part of a team

Skills

Essential

• Excellent written and verbal communication
• Willingness to learn new skills and apply in workplace
• Demonstrates commitment to role
• Ability to work under pressure and meet deadlines
• Accuracy and attention to detail

Personal Qualities

Essential

• Flexible attitude and ability to work as part of a team and on their own
• Motivated and enthusiastic
• Adaptable
• Self-motivated
• Punctual and reliable

Other

Essential

• Flexible to work the hours required of the post
• Be able to work in confined spaces, e.g. small store room
• Able to move and handle objects of varying weights
• Able to cope with different working environments
• Able to pass Occupational Health Clearance
• Understands the purpose and structure of the apprenticeship scheme
• Must be able to attend apprenticeship training days (this could include travel to college/training provider location)
• Adheres to dress code
• DBS check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Building 3, Saltisford Office Park

Ansell Way

Warwick

CV34 4UL

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)