Clinical Support Worker - Breast Care

Job responsibilities

Key Result Areas:

Communication

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication

Undertake effective communication with patients in specific clinical situations

Communicate effectively with other team members, as well as other professionals involved with the patients care

Maintain appropriate documentation in a timely and accurate manner.

Liaise with multidisciplinary team members to track patient activity prior to and after the weekly Multidisciplinary Team Meeting

Personal Development

Take responsibility for own developmental learning and performance, including participating in supervision. Maintain skills and knowledge by attending any training, internal or external as identified through personal development plans to increase skills to improve the service and care for patients.

Read publications relevant to breast cancer

Take responsibility for maintaining a record of own personal development

Service Improvement

Be aware of and, if appropriate, assistant in current clinical audits.

Contribute to the preparation of local guidelines, protocols and standards.

Work with colleagues in the team on the development of current and new services and other initiatives.

Maintain the notice board in the waiting area and promote good health and educational material.

Deal with requires from patients and clinical staff for health information leaflets.

Maintain databases and produce reports on CNS workload and LocSSIPs

Quality

Alert other team members to issues of quality and risk in the care of patients and the working environment

Ensure own actions are consistent with clinical governance systems

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Ensure stock items/provisions are ordered from stores as required

Ensure patient information and nursing documents are readily available through ordering and printing

Be able to manage your own time effectively

Equality and diversity

Ensure own actions support equality, diversity and rights

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures

Respect the privacy, dignity, needs and beliefs of patients and carers

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

Act as a chaperone

Clinical skills

As a member of the breast care nursing team, under indirection supervision of the Clinical Nurse Specialist undertake simple dressings using aseptic technique

Report to the Clinical Nurse Specialist any changes to the patients mental and physical condition

Prepare and maintain environments and equipment before, during and after patient care interventions

Assist in raising awareness of health and well-being, and how it can be promoted e.g. breast awareness/breast screening

Give accurate and appropriate information to patients and groups within own competence

Undertake patient fitting clinics for patients requiring refitting with breast prosthesis

Information processes.

Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

Inputs accurate activity data about patients onto the Trust Patient Administration system to ensure accurate retrieval of information for monitoring and auditing processes

Maintain confidentiality of information relating to patients, relatives, and staff

Take the necessary precautions when transmitting information

Have a sound working knowledge of Lorenzo, ICE, Evolve and Mosaique

Qualifications

Essential

• Good level of basic education or equivalent - GCSE English, Maths or equivalent
• NVQ level 3 or working towards this or equivalent qualification
• Literacy and numeracy skills

Desirable

• CSW course specific to breast care
• Full clean driving licence
• Receptionist training or experience

Experience

Essential

• 2 years previous experience working in a healthcare environment
• Experience working under indirect supervision
• Experience of working within a team.
• Good interpersonal skills
• Experience of working with patients who have a cancer diagnosis

Desirable

• Experience of working with patients who have a breast cancer diagnosis

Skills/Knowledge

Essential

• Demonstrates an understanding of the role of the health care assistant
• Clinical skills and competency relevant to the role e.g. simple dressings utilising aseptic technique
• Undertaking observations of pulse, BP, respirations, temperature
• Standard keyboard skills and knowledge of hospital computer programmes e.g. Lorenzo, ICE, Evolve, Mosaique
• Able to make judgements when there is more than a straightforward choice of options.
• Understand issues regarding accountability and delegation
• Ability to effectively communicate, verbally and in writing
• Ability to prioritise conflicting demands.
• Ability to work both independently and within a team.
• Organisation and administrative skills e.g. ordering of supplies such as prosthesis and dressings
• Printing and updating patient information
• Excellent telephone communication skills
• Prepared to undertake training requirements of the position.

Desirable

• I.T. skills including Excel
• Following appropriate education and training has the ability to undertake prosthetic fittings following training from the Clinical Nurse Specialist or deputy

Personal Qualities

Essential

• Patience and empathy
• Integrity, adaptability, commitment and motivation.
• Ability to work flexibly to support the service
• Be prepared to develop further training and knowledge beyond the basic requirements of the position for both self and service needs
• Demonstrate motivation, reliability and commitment to team working and the development of others
• Flexible, reliable and responsive to change
• Demonstrates an ability to value the opinions of others Demonstrates high level of self- awareness, i.e. strengths and weaknesses, personal qualities and skills
• Ability to understand altered body image and how that may impact on an individual

Interview

Essential

• Manual dexterity and manipulation skills
• Ability to assist others with the delivery of care e.g. assisting in complicated wound dressings
• Fitness to do the job within manual-handling policy
• Concentration required daily
• Personal physical contact with patients and relatives/carers
• Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
• Ability to communicate effectively via telephone or group discussion
• Good interpersonal skills
• Proven customer care skills
• Participate in the care of equipment
• Ability to use resources effectively
• Undertake stock control

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).