Inpatients Manager - Patient Access

Job responsibilities

Key Result Areas:

Principle duties will be amongst the following dependant on area of work on the day:

Communication and reporting

Provide regular and ad hoc reports on RTT or Inpatient activity to the corporate Patient Access Meeting.

To foster good working relationship with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies.

To attend appropriate meetings ensuring that essential information is cascaded to staff and that staff concerns are relayed appropriately.

Liaising with General Managers and specialties regarding their inpatient activity, highlighting and escalating any issues as well as providing advice and support.

Provide expert guidance and advice to staff, health professionals, clinicians and GP practices

Attend Best Practice Groups and various other stakeholder groups for quality and improvement of Patient Access Services.

Ensure daily synertec reports are managed and resolved.

To provide Trust-wide training in both formal and informal settings

Elective Admission Management and Booking

Assist in the monitor and authorising of theatre session set up, cancellations and rescheduling. Including highlighting to General Managers where this may adversely affect the service and patients.

Deal with enquiries/requests/complaints from members of the public.

Deal with hospital general enquires via the e-mail system.

Respond to correspondence received from patients, consultants, clinicians and general practitioners.

RTT validation

Ensure all RTT validation reports are completed each month, which includes open pathways and data quality reports

Assist in the training and development of RTT validation through-out the trust

Provide RTT guidance to staff, health professionals and clinicians.

Liaise with CCG regularly regarding the RTT long waiters for the trust as well as any other ad-hoc information required

Data Quality

To liaise closely with the Information Manager to ensure accurate data quality and information within the department.

Monitoring and validation of Inpatient Waiting Lists and Patient Target Listing ensuring patients are regularly validated to ensure the waiting lists are accurate and up to date

Ensure patients are kept up to date with their admission and waiting times, including any correspondence.

Regularly liaise with the data quality manager regarding RTT reports and data quality management of RTT within the trust

Monitoring of call handling and ensuring staff are logging in and calls are answered within KPIs.

Regularly review patient feedback reports to ensure we are continuously improving the Inpatient services and RTT waiting times, liaising with the General Managers where appropriate

Management and leadership

Day to day line management of teams within the department

Provide effective leadership within the department.

To optimise the use of resources and ensuring staff effectively and efficiently use stationary.

The post holder will be a budget holder and be required to order stock.

To maximise the potential of the team, undertaking Personal Development Reviews and ensuring developmental plans are in place.

Ensure Mandatory training is up to date across the Outpatient and Reception teams

Sickness absence management/ attendance management across the Outpatient and Reception teams

To achieve appropriate staffing levels ensuring that staff leave is evenly distributed and staff sickness is managed in accordance with Trust Policies and procedures.

To assist in selection and recruitment of staff, ensuring induction programmes are in place for all grades of new staff.

To maintain service delivery at Service level agreement activity levels and quality standards, whilst ensuring that equipment in service and staff practice comply with health and safety standards at all times.

To investigate and take corrective actions relating to untoward incidents, accidents and complaints in accordance with Trust Policies and Procedures.

To support the Departmental Manager with disciplinary cases, investigating issues/concerns and taking management actions as necessary

Policies and procedures

To ensure that all staff adheres to Trust Policies and Procedures at all times. This includes staff compliance of all Health and Safety Policies and the Data protection Act 1998, which relates to electronically stored personal data.

Qualifications

Essential

• Educated to degree level or equivalent experience
• Experience and knowledge of NHS E-RS
• Computer literacy to ECDL or equivalent License.
• Leadership qualification level 4 or equivalent experience

Desirable

• Project management qualification or equivalent knowledge and skills
• E-RS Train the Trainer qualification

Experience

Essential

• Experience and knowledge in Clinic Management
• Lorenzo training

Skills

Essential

• Experience in supervising/managing teams
• Experience of working within the NHS
• IT skills including Excel, word and PowerPoint.
• Good working knowledge of electronic Patient Administration Systems (Lorenzo)
• Articulate and professional - able to liaise effectively with all staff groups and departments.
• Ability to influence and engage others both at a peer and senior level.
• Excellent organisational/co-ordination/work prioritisation skills.
• Experience of providing training to others
• Knowledge of Referral to Treatment guidelines
• Experience of training others on IT systems
• Experience in managing and dealing with complaints

Desirable

• Experience of change management
• Experience in writing reports
• Experience of developing training materials

Personal Qualities

Essential

• Ability to work autonomously managing own work load
• Display a flexible approach to work and the ability to cope with changes in environment and new technology.
• Good people skills in order to support, persuade and influence colleagues and stakeholders
• Ability to absorb information and prioritise potentially conflicting demands
• Demonstrates a caring and sensitive attitude when responding to patient's concerns/queries
• Able to work both autonomously managing own workload or as an effective team member.
• Able to work under pressure and to deadlines.
• Excellent problem solving skills and ability to identify the required action to follow

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).