South Warwickshire University NHS Foundation Trust

Ward Clerk

Information:

This job is now closed

Job summary

Victoria Ward is a 21 bed ward and is for general medical, frailty, dementia, and palliative patients. Our vision is to deliver outstanding care to patients on the ward and aim to give individual patients, personalised holistic care during their stay with us.

The position is for 10 hours per week with five hours on Monday and five hours on Friday. Unfortunately, these days are not negotiable but the working times within the days are i.e you could work school hours.

We are looking to appoint a self-motivated, enthusiastic person who can work as part of our busy unit. You will be part of the multi-disciplinary team and have the ability to work flexibly with good organisational skills that enable you to work on your own initiative to tight deadlines, thus contributing to the smooth running of the department.

Main responsibilities include Reception duties and answering calls, checking patient's details, maintaining ward stock and general clerical duties. The role also includes ensuring that notes are tracked and available for doctors.

Applicants must have good communication skills as well as some IT and PC skills. Knowledge of Lorenzo is desirable but full training will be given.

Main duties of the job

The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Details

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

203-EM587

Job locations

Warwick Hospital

Lakin Road

Warwick

CV34 5BW


Job description

Job responsibilities

Main Duties

Answering any telephone enquiries in a polite and efficient manner

Filing results in patient files

Ordering patient files and notes

Ensuring that all patients have up to date VTE forms

Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit)

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays

Booking patient transport as required

Booking and rescheduling patient appointments when required

Direct admissions to the ward

Photocopying, scanning and faxing documents as required

Provide clerical support to the Ward Manager

Deliver referrals to the relevant departments

Make any relevant follow up appointments for patients

Assist with lunchtime service

Log any maintenance work as when required

Demonstrates own work duties to new starters

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department

Housekeeping Duties

To order stationary and general supplies to ensure the ward area is adequately covered

To ensure the nursing station/ward clerk area are kept generally tidy

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public

The post holder should maintain patient confidentiality at all times

The post holder will be expected to act in accordance with all Trust policies and procedures at all times

Job description

Job responsibilities

Main Duties

Answering any telephone enquiries in a polite and efficient manner

Filing results in patient files

Ordering patient files and notes

Ensuring that all patients have up to date VTE forms

Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit)

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays

Booking patient transport as required

Booking and rescheduling patient appointments when required

Direct admissions to the ward

Photocopying, scanning and faxing documents as required

Provide clerical support to the Ward Manager

Deliver referrals to the relevant departments

Make any relevant follow up appointments for patients

Assist with lunchtime service

Log any maintenance work as when required

Demonstrates own work duties to new starters

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department

Housekeeping Duties

To order stationary and general supplies to ensure the ward area is adequately covered

To ensure the nursing station/ward clerk area are kept generally tidy

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public

The post holder should maintain patient confidentiality at all times

The post holder will be expected to act in accordance with all Trust policies and procedures at all times

Person Specification

Qualifications

Essential

  • Educated to NVQ level 2 or equivalent experience

Experience

Essential

  • Experience with IT system
  • Competent IT skills

Desirable

  • Educated to NVQ level 2 or equivalent experience

Skills

Essential

  • Keen to develop new skills
  • Good interpersonal skills - able to work as a team

Personal

Essential

  • Good team worker
  • Able to work under pressure
  • Able to communicate clearly, in writing and verbally

Other

Essential

  • Flexibility
Person Specification

Qualifications

Essential

  • Educated to NVQ level 2 or equivalent experience

Experience

Essential

  • Experience with IT system
  • Competent IT skills

Desirable

  • Educated to NVQ level 2 or equivalent experience

Skills

Essential

  • Keen to develop new skills
  • Good interpersonal skills - able to work as a team

Personal

Essential

  • Good team worker
  • Able to work under pressure
  • Able to communicate clearly, in writing and verbally

Other

Essential

  • Flexibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW


Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW


Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Helen Stevenson

helen.stevenson@swft.nhs.uk

Details

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

203-EM587

Job locations

Warwick Hospital

Lakin Road

Warwick

CV34 5BW


Supporting documents

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