Housekeeper - Thomas Ward

Job description

Job responsibilities

Key Responsibilities

Answering telephone queries in a polite and efficient manner.

Ensuring the Lorenzo system is up to date and that the ward diary correlates with system.

Organising patients notes.

Filing results and organising patients notes.

Transferring patient notes to relevant departments.

Chase up patient diagnostics with relevant department.

Booking of ambulances, when directed to do so.

Obtain relevant admission/discharge information for the nursing staff.

Provide clerical support for the unit manager and the team.

Obtaining blood results from the computer system.

Delivering messages to appropriate staff and department.

Maintaining all relevant information boards that the ward may have.

When directed, arrange transport, equipment or any other relevant support under the direction of the nursing team.

To show own duties to new administration staff within the department.

Communication

Communication with others must be polite, professional and courteous with patients and their relatives/carers, with nursing staff and medical staff and the wider MDT team members.

Communicate with other personnel within the multi-disciplinary teams and professional staff from other outside organisations.

Maintaining Ward Stocks

Ordering stationery and non-stock items when required.

Monitoring computer and printing equipment and reporting any issues to supervisor.

Ordering additional stock as and when requested.

Miscellaneous

Obtaining items from Pharmacy/Stores.

Occasionally escorting patients to other departments.

Ensuring the ward office is kept generally tidy.

Person Specification

Qualifications

Essential

• Literacy and Numeracy Skills
• 4 GCSEs or equivalent

Desirable

• IT Skills
• Customer Care Course
• Basic Food Hygiene

Experience

Essential

• Experience in dealing with the general public

Desirable

• Clerical Experience
• Previous experience of stock ordering
• An understanding of the NHS

Skills

Essential

• Awareness of patient confidentiality
• Able to manager time effectively
• Good communication and written skills
• Awareness of housekeeping in a health care setting
• Good organisational skills

Personal Qualities

Essential

• Able to work as an effective team member
• Able to express self clearly and confidently - verbal and written
• Able to adapt to changing circumstances
• Able to achieve personal objectives
• Ability to work independently and prioritise workload

Other

Essential

• Good attendance record
• Able to change duties at short notice

Desirable

• Flexible - can work shifts and weekends
• Aware of current NHS issues and priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)