Job summary
Come and join our team!If you have an interest in caring for people there is opportunity to begin a career in a support role within an interesting and rewarding area of rehabilitation, which requires no set qualifications.
South Warwickshire NHS Foundation Trust (SWFT) is now recruiting Clinical Support Workers to join the newly developed Central England Rehabilitation Unit (CERU) at Leamington Spa Hospital.
Central England Rehabilitation Unit (CERU) is a national centre of excellence which has been established for over 20 years based at Leamington Spa Hospital. CERU offers 42 beds split over 2 wards and is recognised as one of the top units for providing patients with specialist rehabilitation. The unit specialises in caring for people suffering from an acquired and traumatic brain injury. It is also the rehabilitation centre for the major trauma pathway from UHCW.
This post includesworking shifts which include days, nights and weekends.
Main duties of the job
The Clinical Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.
As a Clinical Support Worker (CSW) you make a valuable and importantcontribution to the delivery of high-quality healthcare in the Trust. Your role is to support the registered professional in the delivery of safe, effective, compassionate care to patients and their relatives. This job description is to be read in conjunction with the person specification for this particular job.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job description
Job responsibilities
Professional Values
- To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust.
- Uphold the Trust values and standards at all times.
- Ensure documentation and records are maintained, kept confidential and meet Trust standards in line with the Data Protection Act.
- Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment.
- To report any accidents or incidents as described by the Trust policy and procedures ensuring an open and transparent culture.
- To take reasonable care of the health and safety of themselves and of other persons.
- To adhere to the Trusts dress code policy, maintaining a smart appearance at all times.
- To assist other wards, departments and teams within the Trust as and when required by Service needs.
- To adhere to the Trusts IT policies regarding e-mail and internet usage.
- To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.
Clinical Practice
- To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.
- To carry out duties as specified within the Trusts approved core task list for Clinical Support Workers/Health Care Assistants.
- To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patients condition.
- Provide and deliver a high standard of individualised care under the direction and supervision of the registered professional.
- To report all care that has been given to patients within the team to a registered Professional
- To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.
- To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.
- To keep the clinical area clean and tidy, maintaining a safe environment.
- To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.
- To chaperone or escort patients as needed under the direction of the registered professional.
- To support relatives demonstrating compassion and empathy under the guidance of a registered professional.
- To assist with the discharge process for patients as directed by the registered professional.
- Helping to attend to patients hygiene needs
- Performing and recording basic observations of patients including temperature, pulse, blood pressure, height and weight recordings
- Assisting with patient drinks and meals
- Toileting patients
- Handling and moving patients
- Escorting patients to other areas.
- Emptying and safe disposal of linen and sharps items
Clerical Duties
- Undertaking reception duties.
- Preparing notes
- Filing in patients notes.
- Maintaining up to date information on the computer system.
- Requesting and obtaining patient records and x-rays.
- Making outpatient appointments.
- Photocopying.
- Provide clerical support for the team
Communications and Interpersonal Relationships
- Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication.
- Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service.
- To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional.
- Communicate effectively within the multi-disciplinary team to ensure that patient care is well planned and coordinated.
- Contribute to the reporting, handover and documentation of patient care under the direct supervision of a registered professional maintaining confidentiality at all times.
- Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture.
- Use the Trust information support system and other computer systems as required by the clinical area in accordance with Trust policy.
Team working
- Take all reasonable steps to ensure the safe keeping of patients property in accordance with Trust policy.
- Promote a professional, welcoming and uncluttered environment by maintaining safe, clean and tidy storage areas.
- To share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning.
- Ensure all waste and soiled linen is disposed of in line with Trust policy.
- Participate in audit under the direction of the registered professional.
- Clean and check beds, bed spaces and lockers following discharge and in preparation for admission (inpatient areas only).
- Ensure deliveries are stored correctly and stock maintained to the required level, including general, stationary, intravenous fluids and pathology supplies
- Support the house-keeper with general housekeeping duties, reporting as necessary essential cleaning needs (inpatient areas only).
Education, Training and Personal Development
- To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training.
- To complete the Trusts Clinical Support Worker Induction programme.
- To successfully complete the Care Certificate within 12 weeks of commencing employment.
- To participate in the Trust Appraisal process.
- To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills.
- To continue personal development in relation to identified objectives.
- Maintain up to date knowledge of changes in policies and procedures relevant to the post.
Job description
Job responsibilities
Professional Values
- To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust.
- Uphold the Trust values and standards at all times.
- Ensure documentation and records are maintained, kept confidential and meet Trust standards in line with the Data Protection Act.
- Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment.
- To report any accidents or incidents as described by the Trust policy and procedures ensuring an open and transparent culture.
- To take reasonable care of the health and safety of themselves and of other persons.
- To adhere to the Trusts dress code policy, maintaining a smart appearance at all times.
- To assist other wards, departments and teams within the Trust as and when required by Service needs.
- To adhere to the Trusts IT policies regarding e-mail and internet usage.
- To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.
Clinical Practice
- To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.
- To carry out duties as specified within the Trusts approved core task list for Clinical Support Workers/Health Care Assistants.
- To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patients condition.
- Provide and deliver a high standard of individualised care under the direction and supervision of the registered professional.
- To report all care that has been given to patients within the team to a registered Professional
- To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.
- To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.
- To keep the clinical area clean and tidy, maintaining a safe environment.
- To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.
- To chaperone or escort patients as needed under the direction of the registered professional.
- To support relatives demonstrating compassion and empathy under the guidance of a registered professional.
- To assist with the discharge process for patients as directed by the registered professional.
- Helping to attend to patients hygiene needs
- Performing and recording basic observations of patients including temperature, pulse, blood pressure, height and weight recordings
- Assisting with patient drinks and meals
- Toileting patients
- Handling and moving patients
- Escorting patients to other areas.
- Emptying and safe disposal of linen and sharps items
Clerical Duties
- Undertaking reception duties.
- Preparing notes
- Filing in patients notes.
- Maintaining up to date information on the computer system.
- Requesting and obtaining patient records and x-rays.
- Making outpatient appointments.
- Photocopying.
- Provide clerical support for the team
Communications and Interpersonal Relationships
- Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication.
- Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service.
- To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional.
- Communicate effectively within the multi-disciplinary team to ensure that patient care is well planned and coordinated.
- Contribute to the reporting, handover and documentation of patient care under the direct supervision of a registered professional maintaining confidentiality at all times.
- Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture.
- Use the Trust information support system and other computer systems as required by the clinical area in accordance with Trust policy.
Team working
- Take all reasonable steps to ensure the safe keeping of patients property in accordance with Trust policy.
- Promote a professional, welcoming and uncluttered environment by maintaining safe, clean and tidy storage areas.
- To share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning.
- Ensure all waste and soiled linen is disposed of in line with Trust policy.
- Participate in audit under the direction of the registered professional.
- Clean and check beds, bed spaces and lockers following discharge and in preparation for admission (inpatient areas only).
- Ensure deliveries are stored correctly and stock maintained to the required level, including general, stationary, intravenous fluids and pathology supplies
- Support the house-keeper with general housekeeping duties, reporting as necessary essential cleaning needs (inpatient areas only).
Education, Training and Personal Development
- To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training.
- To complete the Trusts Clinical Support Worker Induction programme.
- To successfully complete the Care Certificate within 12 weeks of commencing employment.
- To participate in the Trust Appraisal process.
- To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills.
- To continue personal development in relation to identified objectives.
- Maintain up to date knowledge of changes in policies and procedures relevant to the post.
Person Specification
Qualifications
Essential
- Obtained an educational level of GCSE level A - C English and Maths or equivalent
Experience
Essential
- Experience working as part of a team
Desirable
- xperience in delivering care and working in a healthcare or people centred environment
Skills
Essential
- Able to work to agreed level of competency
- Good written, verbal and non-verbal communication skills
- Competent IT skills
- Able to present information, written and orally in an accurate clear and logical manner
- Ability to organise and prioritise workload
- Ability to write accurately and legibly
Personal Qualities
Essential
- Compassionate and caring nature
- Empathetic
- Reliable
Other
Essential
- Passes pre-employment checks
- Able to participate in on-calls and work flexibly over a 24 hour period
- Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
- Able, with appropriate support, to work in an emotionally demanding environment
Person Specification
Qualifications
Essential
- Obtained an educational level of GCSE level A - C English and Maths or equivalent
Experience
Essential
- Experience working as part of a team
Desirable
- xperience in delivering care and working in a healthcare or people centred environment
Skills
Essential
- Able to work to agreed level of competency
- Good written, verbal and non-verbal communication skills
- Competent IT skills
- Able to present information, written and orally in an accurate clear and logical manner
- Ability to organise and prioritise workload
- Ability to write accurately and legibly
Personal Qualities
Essential
- Compassionate and caring nature
- Empathetic
- Reliable
Other
Essential
- Passes pre-employment checks
- Able to participate in on-calls and work flexibly over a 24 hour period
- Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
- Able, with appropriate support, to work in an emotionally demanding environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
