Job summary
Base: George Eliot Hospital OR Warwick Hospital
We are looking for an admin assistant with strong diary management skills to support the community dietitians in Warwickshire.
You will join a busy and friendly team of dietitians, and dietetic assistant practitioners working across the county. Your job will involve admin work, requiring a high level of attention to detail, and excellent organisational skills. You will spend time contacting patients, completing risk assessments, and booking them an appointment to see the dietitian. You will manage multiple diaries, ensuring appointments are booked within agreed time frames.
In addition to your admin tasks, you will assist the dietitians by ordering samples of nutritional products, and entering nutritional information into a computer system. You will be asked to contact patients and care homes to check their weight and progress, and report back to the dietitian.
We support flexible, and agile working, and are fully committed to the wellbeing of our team, having two wellbeing ambassadors in the department, and a variety of wellbeing initiatives.
Main duties of the job
To provide administrative and clinical support to the Warwickshire Community Dietetic team, based at George Eliot, and Warwick Hospitals.
To manage the booking of domiciliary visits on behalf of the community dietitians, including completing risk assessments and documenting in patients' dietetic records.
To utilise online systems for ordering nutritional supplement samples, and analyse patients' dietary intake using nutrition software to support the dietitians.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job description
Job responsibilities
Administration
- To monitor caseload waiting times and book appointments, ensuring patients are being seen within agreed time frames
- Liaising with dietitians regarding diary management, and booking patients into pre-approved time slots.
- Booking necessary equipment, e.g. Scales for the dietitian to use during the appointment.
- To contact patients and complete risk assessments and saving them to the patients dietetic record
- To take responsibility for dealing with cancellations, rescheduling etc.
- To take the minutes for community team meetings
Clinical
- To assist dietitians to ensure patients nutritional needs are met, performing reviews of patients according to agreed standards.
- To complete telephone triage to ensure referrals into the team meet our referral criteria.
- To order samples of nutritional supplements from manufacturers websites as per dietitian instructions.
- To telephone patients to discuss nutritional supplement samples, and if required, generate a prescription request to the GP
Other
- Participate in departmental health and wellbeing initiatives
- Participate in team projects, and audits as required
- Participate in student training as required
- Participate in appraisals and development reviews
- To participate in appropriate training and development activities.
- To participate in team, professional and personal development activities and promote commitment to continuous development and improvement
- Ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.
- To follow departmental guidelines and procedures.
Job description
Job responsibilities
Administration
- To monitor caseload waiting times and book appointments, ensuring patients are being seen within agreed time frames
- Liaising with dietitians regarding diary management, and booking patients into pre-approved time slots.
- Booking necessary equipment, e.g. Scales for the dietitian to use during the appointment.
- To contact patients and complete risk assessments and saving them to the patients dietetic record
- To take responsibility for dealing with cancellations, rescheduling etc.
- To take the minutes for community team meetings
Clinical
- To assist dietitians to ensure patients nutritional needs are met, performing reviews of patients according to agreed standards.
- To complete telephone triage to ensure referrals into the team meet our referral criteria.
- To order samples of nutritional supplements from manufacturers websites as per dietitian instructions.
- To telephone patients to discuss nutritional supplement samples, and if required, generate a prescription request to the GP
Other
- Participate in departmental health and wellbeing initiatives
- Participate in team projects, and audits as required
- Participate in student training as required
- Participate in appraisals and development reviews
- To participate in appropriate training and development activities.
- To participate in team, professional and personal development activities and promote commitment to continuous development and improvement
- Ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.
- To follow departmental guidelines and procedures.
Person Specification
Qualifications
Essential
- Obtained an educational level of GCSE level A - C English and Maths or equivalent
Desirable
- Relevant A level, NVQ 3 or equivalent
Experience
Essential
- Experience of working in an administrative role
Desirable
- Experience of working within a health or social care setting
- Experience using Electronic Patient Systems or equivalent
Skills
Essential
- Able to demonstrate good written and oral communication skills with people from a variety of backgrounds to reduce risk of misunderstanding.
- Able to prioritise and action multiple tasks from various sources
- Able to collect and record information accurately Keyboard skills
Desirable
Personal Qualitites
Essential
- Ability to work as part of a team
- Ability to work independently, using own initiative
- Aware of own limitations and seeks advice from senior colleagues when required
- Must be proactive, flexible and able to demonstrate good organisational skills
- Committed to client centred, non-discriminatory practice
- Committed to personal and professional development
- Must be confident in using Microsoft, email and on-line ordering systems
- Must be able to demonstrate an understanding of the need for confidentiality in all aspects of work
Other
Essential
- Professional appearance
- Car driver and owner
Person Specification
Qualifications
Essential
- Obtained an educational level of GCSE level A - C English and Maths or equivalent
Desirable
- Relevant A level, NVQ 3 or equivalent
Experience
Essential
- Experience of working in an administrative role
Desirable
- Experience of working within a health or social care setting
- Experience using Electronic Patient Systems or equivalent
Skills
Essential
- Able to demonstrate good written and oral communication skills with people from a variety of backgrounds to reduce risk of misunderstanding.
- Able to prioritise and action multiple tasks from various sources
- Able to collect and record information accurately Keyboard skills
Desirable
Personal Qualitites
Essential
- Ability to work as part of a team
- Ability to work independently, using own initiative
- Aware of own limitations and seeks advice from senior colleagues when required
- Must be proactive, flexible and able to demonstrate good organisational skills
- Committed to client centred, non-discriminatory practice
- Committed to personal and professional development
- Must be confident in using Microsoft, email and on-line ordering systems
- Must be able to demonstrate an understanding of the need for confidentiality in all aspects of work
Other
Essential
- Professional appearance
- Car driver and owner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
