Housekeeper - Acute Medical Unit

Job description

Job responsibilities

Key Result Areas:

MEETING NUTRITIONAL REQUIREMENTS

To assist patients to order food that meets their dietary requirements.

To ensure dietary supplements are well stocked and are in date/stock rotated.

To receive the meal trolley when it arrives on the ward.

To serve meals in a timely manner in conjunction with nursing staff.

To ensure patients have the assistance they require to eat and drink e.g. feeding, cutting up food, placing food within reach.

To ensure new starters/temporary staff allocated to the area are aware of the Red Tray scheme and how it operates.

In conjunction with nurses, monitor dietary intake as appropriate and maintain nutrition charts.

To promote a pleasant environment for eating, i.e. remove clutter from tables.

To take responsibility for the ward pantry, ensuring it is clean at all times i.e. discard out of date food, stock rotation.

To ensure temperature of ward fridge is monitored as per trust policy.

To ensure food in fridge is labelled and stored correctly.

To ensure adherence to the protected meal time policy.

To take responsibility for the drug and staff fridge, i.e. disregard out of date and discharged patients drugs and out of date food.

MAINTAINING THE ENVIRONMENT

To establish a pleasant and welcoming atmosphere to patients, visitors and staff.

To carry out monitoring of service delivery related to cleaning, food, linen and the environment at agreed frequencies.

To ensure all requirements for maintenance/repairs to equipment are reported in a timely manner via the intranet.

To monitor response times for maintenance and repairs and report any issues to the Ward Manager.

To ensure patients lockers and bed side tables are kept clean and tidy.

To maintain the cleanliness of all nursing equipment and trolleys.

To clean and restock patients drinks trolley.

To liase with staff following the discharge of a patient regarding cleaning the bed area in preparation for the new patient.

To ensure that alcohol gel dispensers are cleaned and replenished.

To keep the sluice tidy and clean.

Work in conjunction with the cleaning team, particularly on floor cleaning day, to supervise the movement of patients and assist the team by advising which equipment can be moved/unplugged etc. and to ensure the activities are carried out safely and in a dignified manner

GENERAL

To ensure personal privacy, dignity and confidentiality is maintained.

To ensure commodes are cleaned on a regular basis

To assist with bed making.

To file patients records in the absence of the Ward Aide.

To receive and welcome visitors

To respond to telephone calls in a courteous manner.

To receive and pass on information to others, maintaining confidentiality.

To ensure the cost effective use of resources.

To respond to patients concerns through communication with nursing staff.

To respond to emergencies as appropriate.

To maintain effective working relationships.

To promote effective communication with patients, colleagues, other health care staff and visitors to the trust.

Maintain a professional image at all times.

To assist with the printing of labels, ordering of notes and admission of patients using the trust computer system

TRAINING AND EDUCATION ROLE

Undertake appropriate training for specific tasks delegated by the Ward Manager, at all times working within Trust Policies.

The post holder will acknowledge their limitations in relation to any delegated task that they do not feel competent to perform..

Person Specification

Qualifications

Essential

• Literacy and Numeracy Skills
• 4 GCSEs or equivalent

Desirable

• IT Skills
• Customer Care Course
• Basic Food Hygiene

Experience

Essential

• Experience in dealing with the general public

Desirable

• Clerical Experience
• Previous experience of stock ordering
• An understanding of the NHS

Skills

Essential

• Awareness of patient confidentiality
• Able to manager time effectively
• Good communication and written skills
• Awareness of housekeeping in a health care setting
• Good organisational skills

Personal Qualities

Essential

• Able to work as an effective team member
• Able to express self clearly and confidently - verbal and written
• Able to adapt to changing circumstances
• Able to achieve personal objectives
• Ability to work independently and prioritise workload

Other Job Requirements

Essential

• Good attendance record
• Flexible - can work shifts and weekends
• Able to change duties at short notice

Desirable

• Aware of current NHS issues and priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

AMU, Warwick Hospital

Warwick

CV34 5BW

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)