Advanced Clinical Practitioner - Telephone Triage
The closing date is 01 July 2025
Job summary
Team SWASfT are seeking highly motivated ACPs with an appetite for remote assessment and driving quality to join us across our Emergency Operations Centre and Specialist Practice teams. Following the successful roll out of our sessional / bank ACPs we are now looking to increase ACP cover across the full working week.
The role has built in supporting professional activity time, fully supporting you in developing within all four pillars of Advanced Practice where you commit to a contract of no less than 18.75 hours each week.
The key ambition of the role is to support SWASfT in achieving its ambitious Hear and Treat agenda whilst driving quality across the team.
We currently have opportunities for clinicians to work within our EOCs based in Exeter or Bristol or from a remote triage capable ambulance station across Cornwall, Devon, Somerset, Dorset, BNSSG, Wiltshire and Gloucestershire. Please include your preference within your supporting statement.
This is an on-site role and we do not offer remote working options.
*Please note the banding for this role is indicative pending job evaluation*
Main duties of the job
Main duties of the role include:
- Telephone consultations directly with patients, relatives and/or their carers'.
- Reviewing, triaging and reprioritising of 999 calls.
- Closing incidents without deploying an ambulance resource.
- Provision of senior clinical advice to EOC and patient facing colleagues.
- Senior clinical visibility.
- Clinical audit and case review.*
- Education and peer supervision.*
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our newfive-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle-to-work and other salary sacrifice schemes
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Details
Date posted
23 June 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£53,755 to £60,504 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
202-7223298
Job locations
Trust Wide
Trustwide
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Trust Wide
Trustwide
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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