EMD Team Leader Bristol - Holding Pool (INTERNAL)
The closing date is 14 May 2025
Job summary
This vacancy will be for the Bristol EMD Team Leader holding pool. The role of the EMD Team Leader is a highly visible role within the EOC, reporting to the EOC Duty Officer and maintaining responsibility for the day to day management of the EMD's on shift.
Please note, this vacancy is ring-fenced to EMDs with 12 month's experience call taking and experience of mentoring.
Main duties of the job
The EMD Team Leader will have responsibility for day to day delivery, performance and operational delivery for call handling within the EOC. They will be responsible for providing assurance to the EOC Duty Officer regards call handling operational delivery and performance.
The EMD Team Leader will be responsible for ensuring safe, effective and high quality call handling, including assisting with planning, resourcing and delivery of performance in accordance with agreed Trust process and policies, ensuring that a culture of excellence and consistent high quality performance is adopted on shift.
The EMD Team Leader will provide day to day line management, supervision and support to the Emergency Medical Dispatchers (EMDs) and Lead EMDs in the form of performance appraisals, developmental feedback, regular 1 to 1, sickness management, team meetings, break allocation and other administrative process as required. The EMD Team Leader will also be required to provide welfare support, advice on the telephone triage (MPDS), process and procedure, SOP application, management of breaks and key system usage.
The EMD Team Leader will be competent and confident to mentor staff and support with any identified learning needs, working in close conjunction with the Quality team and the EOC Duty Officer team as necessary.
About us
At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
Details
Date posted
07 May 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,970 to £36,483 a year per annum/pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
202-7177433
Job locations
Bristol EOC
Bristol
BS324QJ
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Bristol EOC
Bristol
BS324QJ
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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