Quality Lead (Clinical)

Job summary

We are looking for a motivated, proactive and exceptional individual to join the Patient Safety team. The Quality Lead position involves complex analysis of incidents to identify learning for the Trust. It is an exciting but challenging time to join the team, we have recently adopted the new Patient Safety Incident Response Framework (PSIRF) which replaced the national Serious Incident Framework. The successful candidate will be at the forefront of introducing new ways of working moving away from in-depth written reports for every incident to more proactive and timely reviews and identification of learning. There will still be a requirement at times to produce complex, accurate and fair written reports, but other learning methods will be utilised and you will need to be adaptable to this. There will be challenges but this makes this opportunity even more exciting!

You will need to be proactive, thorough and unbiased and able to communicate exceptionally well with staff, families, senior management and external stakeholders. This is a pressurised role - time management skills and the ability to prioritise your workload are essential. In return we can offer you a great opportunity to understand Patient Safety, be at the forefront of embedding PSIRF within the organisation, work in a really supportive team and an opportunity to work in a hybrid way (some office/some home working).

Main duties of the job

Support the Patient Safety Manager and Head of Clinical Governance in the management of the Trust's Patient Safety Incident Response plan (PSIRP) and ensure that the Trust meets statutory and national obligations and to contribute to continued improved service delivery.

Be an expert in learning responses, techniques and practice; embrace and embed new ways of working with the implementation of the Patient Safety Incident Response Framework (PSIRF).

Be able to employ suitable investigation techniques applicable to incidents of concern or complaint.

Undertake formal incident investigations, producing high quality investigation reports and presenting findings to the Patient Safety Oversight Group and other stakeholders such as His Majesty's Coroner.Undertake Coroner and clinical negligence claim reviews, presenting findings to Inquests or Court if required.

Facilitate After Action Review (AAR) meetings ensuring that staff are supported to have open and transparent discussions about incidents to extract as much learning for the organisation as possible.

Provide expert advice to Trust committees, groups, managers, staff and legal representatives on Patient Safety and Operational quality issues.

Provide expert advice and support to appointed Investigating Officers responsible for patient safety learning responses and serious complaints, drawing on experience.

Attend relevant Trust/External meetings to provide learning points from learning responses and develop Trust practice.

About us

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.

We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

To view the Trust's Mission, Vision, Values and Goals clickhere

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Hybrid working remote/Trust HQ or St James, Bristol

Trust HQ/St James Bristol

To be agreed

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

---

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Hybrid working remote/Trust HQ or St James, Bristol

Trust HQ/St James Bristol

To be agreed

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

---