Regional Service Manager
South Western Ambulance Service NHS Foundation Trust
This job is now closed
Job summary
Do you want to play an essential part in ensuring that emergency 999 calls are passed swiftly and effectively to paramedics?
This exciting position is for those people who have a thirst for service management whilst keen on having a real impact on how the UK manages its emergency communications services. No two days are the same for this role; it demands interaction with UK ambulance Trusts and suppliers in progressing two key programmes; the upgrade to the communications systems in ambulance control rooms and the end user equipment in the ambulance and used by the emergency crews.
Interviews are scheduled from 20 - 22 May 2024 at the ARP Bristol office.
Main duties of the job
We have an opportunity for a Regional Service Manager to join our National Team. The successful candidate will work within the service team as initially the primary interface between Ambulance Trusts and the rest of the ARP Team, and potentially between the suppliers and the ARP team.
Experience of service level management is essential, as is a thorough understanding of ITIL.
The post is home based, with the expectation for national travel to support the needs of the service. With offices in Yorkshire and Bristol, there are also plenty of opportunities to interact with the 80+ employees who work for the Ambulance Radio Programme.
The ARP team covers the whole of Great Britain, so the post requires regular travel and overnight stays.
The successful candidate will also be expected to take part in a 24x7 on-call rota for major incidents, escalations and overseeing critical changes. Experience in these areas would be of advantage.
About us
The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services.
ARP have a large team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN).
ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities. The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance and replacement, which plays a key role in enabling effective response to critical life-threatening incidents.
Date posted
15 April 2024
Pay scheme
Agenda for change
Band
Band 8b
Salary
£58,972 to £68,525 a year per annum
Contract
Permanent
Working pattern
Full-time, Home or remote working
Reference number
202-6208594
Job locations
Home Working with National Travel
Home Working with National Travel
BS32 4QL
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Home Working with National Travel
Home Working with National Travel
BS32 4QL
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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