Quality Lead - West ACS / Countywide Therapy and Specialist Services

Job summary

Are you passionate about improving the quality and safety of care for people across Cornwall? Do you enjoy supporting teams, leading positive change and shaping services to deliver an exceptional patient experience? If so, this could be the perfect opportunity.

As a Quality Lead within Adult Community Services (ACS), you will have a key role in delivering our Quality Strategy and embedding a culture of continuous improvement. Working closely with senior managers, clinicians and operational leads, you will ensure quality, patient safety and experience remain central to everything we do.

In this influential Band 7 role, you will lead a portfolio of quality and patient safety work across ACS, champion quality improvement methodology, and support clinicians to complete meaningful audits that drive real change. You will work with people who use our services to understand what matters most and ensure their voices shape service design. You will also identify, spread and sustain effective quality initiatives, present at clinical and governance forums, and provide expert insight and assurance.

You will contribute to Trust-wide and ACS priorities, including CQUINs, quality objectives and the Patient Safety Agenda. This is a rewarding opportunity for someone with strong communication and analytical skills who can inspire, influence and mentor others, while helping deliver safe, high-quality, person-centred care across Cornwall.

Main duties of the job

Main duties of the job

• Lead a portfolio of quality and patient-safety work across Adult Community Services, ensuring high standards of care and continuous improvement.
• Promote and embed Quality Improvement (QI) methodology, supporting teams to deliver audits, implement actions, and sustain positive change.
• Review patient safety incidents, identify learning, and support services to adapt and improve practice.
• Work closely with clinicians, senior leaders, and people who use services to ensure quality initiatives reflect what matters most to our communities.
• Present findings and updates at clinical and governance meetings, providing expert insight and assurance.
• Develop and deliver QI training, coaching and mentoring staff to build improvement capability across the service.
• Support strategic priorities including CQUINs, quality objectives, and delivery of the Trust's Quality Strategy.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.