Medical Secretary

Job summary

This is an opportunity to join the Childrens ADHD team as a Medical Secretary (This could be based at Liskeard, Truro or St Austell)

• To provide a high-quality secretarial service to the ADHD lead and medical team.
• Communicate/coordinate with General Practitioners and other healthcare professionals regarding patients, referrals, prescriptions, and Mental Health Act requirements.
• Direct communication with patients and resolving their problems and queries as appropriate.
• Acting as a pivotal role for all communications, some of which will be of a distressing nature and may require emotional effort by the post holder.
• To maintain confidentiality at all times and sensitivity when dealing with contentious and complex information.
• Demonstrate empathic, reassuring and persuasive skills when dealing with vulnerable, distressed and suicidal patients and signpost to appropriate team member.

Main duties of the job

Administrative

• Ability to plan, organise and prioritise own workload which can be pressured and require a high level of concentration.
• Coordinate and organise action arising from correspondence and ensure prompt and efficient response, as required, by the ADHD Lead. Coordination with other professionals, outside Agencies, legal staff, Trust staff etc.
• The arranging of meetings, clinics, etc., coordinating and producing correspondence e.g. discharge letters, prescriptions within Trust key target times, and dealing with relevant case notes.
• Responsible for up-to-date maintenance of diaries for medical team.
• To co-ordinate and organize Access to Health records requests
• To update and record information onto the Trust's electronic systems and unit databases as required within Trust key target times.
• Maintain waiting list/prescription database to ensure clients are seen within key target times
• Provide cover/cross cover (e.g. taking telephone messages for colleagues at other bases) in the absence of other secretarial colleagues as required to maintain a service to patients.
• To be able to be flexible and travel to clinics as and when required
• To be able to appraise and supervise other admin as agreed by the Admin Lead.
• To be able to allocate admin support and admin activity processes as appropriate.
• To work according to Trust policies and procedures.
• Undertake audits/surveys as necessary.
• To act as an information resource for other members of the team

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.