Digital Communications Assistant

Job summary

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

The digital communications assistant will be a key member of our communications team. This is a pivotal role, acting as the first point of contact for requests and queries coming into our team, which will include media enquiries.

You will work closely with the Trust's content creator and support the delivery of communications activities and key projects to support our corporate and business objectives.

Main duties of the job

Support the content creator with digital communications, enquiries, handling or directing them appropriately.

Receive and provide information in a variety of formats to inform colleagues, patients, and visitors about the work of the Trust; tailoring messages and formats to consider peoples' communication needs.

Deploy urgent and all user communications messages via appropriate communication channels including email, ticker tapes and social media.

Monitor and provide admin support for our staff Facebook group, including approving members, checking for spam, and promoting the group to staff.

Work as part of a busy communication team, supporting and assisting colleagues to ensure consistent delivery of high-quality communication support within the Trust.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.