Administrator

Job summary

An exciting opportunity has arisen for an enthusiastic, flexible and well-motivated Administrator to join our team at Newquay Hospital.

Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.

This role will provide essential clerical support to key departments at Newquay, which include the Inpatient Wards, Minor Injury Unit, Outpatients, X-ray, in addition to supporting patients, staff and visitors to the hospital.

The Administration team at Newquay cover a 7-day service 08.00 - 20.00 hrs including Bank Holidays.

You will need to work in a calm, logical and methodical manner, demonstrating the ability to multi-task effectively while managing frequent interruptions. Excellent communication skills are essential for this role The successful candidate will be required to have a good level of education and demonstrate experience in administration and clerical duties. Strong customer care skills are essential for this role. You must be flexible in order to meet the changing needs of the service, as you will be required to work across multiple reception areas to ensure service delivery is maintained. The successful post-holder will also be expected to provide cover for colleagues during periods of sickness and annual leave.

Full training will be given.

Main duties of the job

To meet, greet and direct patients, carers and visitors at reception desks in line with Trust procedures.

To register patients into the Minor Injury Unit, outpatient or x-ray departments using the appropriate IT systems.

To learn the role of the ward clerk to support to the nursing team.

Maintaining and updating electronic patient records in real-time, ensuring accuracy

Answer the telephone in accordance with Department procedure.

To understand and be fully competent in a range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

Supporting and assisting all staff, patients and visitors to site.

The ability to prioritise workload, use your own initiative, and work effectively as part of a team is essential. The post-holder must be able to remain calm and demonstrate an understanding and compassionate approach at all times. Excellent communication, interpersonal and organisational skills are also required for this role.

The post holder will demonstrate a caring and sensitive approach to their work, demonstrate their understanding of confidentiality and have a flexible, 'can-do' attitude to provide administrative cover to other departments when required.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Job description

Job responsibilities

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Experience

Essential

• Experience of working in an administrative setting
• Experience of managing electronic and paper-based diary / appointment systems
• Healthcare / NHS administrative experience
• Experience of working in a very busy reception area

Desirable

• Healthcare / NHS administrative experience

Education and Qualifications

Essential

• Basic numeracy and literacy skills
• Knowledge and experience of using Microsoft office or similar applications
• NVQ or RSA 2 or equivalent experience